Away Fan Guide: Fulham

STADIUM ADDRESS 

Craven Cottage 

Stevenage Road 

London 

SW6 6HH 

TICKET INFORMATION 

Supporters are advised not to travel unless they are in possession of a valid match ticket. No ticket upgrades will be available on the day of the fixture. 

The Fan Centre phone lines will be open Monday to Friday 10am-4pm to support any ticket queries ahead of kick-off. Please call 0151 556 1878 for assistance. 

Supporters who have ticketing issues after this time should visit the ticket collection booths, located to the left of the ticket office on Stevenage Road at Craven Cottage. The ticket collection booths are open two hours prior to kick-off. Supporters collecting pre-arranged duplicate tickets are advised to take photo ID when collecting. 

If you have a digital away ticket for the fixture, please use the following advice:   

Supporters are advised to have their ticket(s) downloaded before approaching the turnstiles to assist with the speed of entry.  

Supporters in the away section will be allocated a digital ticket.  

Don't forget to charge your phone before heading to Craven Cottage.  

When preparing to enter the stadium, open the Apple Wallet or Google Wallet app on your phone. It is advisable to ensure you do not have any bank or other contactless cards at the back of your phone case.

If you have multiple tickets attributed to the same fixture on one device, simply swipe left and right to switch between tickets when entering the stadium and scan each ticket individually to allow access to those in your party.

To gain access, hold your phone close to the contactless reader on top of the turnstile. The light will turn green for a valid adult ticket and amber for concessions or junior tickets.

If the light turns red, or you are unable to enter, a steward will be on hand at each turnstile to help with any issues. 

HELP AND SUPPORT

There will be a team of Everton Travel Stewards at the Stadium to help with any issues that may arise whilst you are there. 

For further information updates from Merseyside Police please follow @MerPolEFC on Twitter.  

 STADIUM INFORMATION 

Tickets for visiting supporters are located in blocks P5, P6 and P7 in the Putney Stand and supporters should use turnstiles 1-17 for access. 

No child under the age of 14 will be granted access to the stadium without a responsible adult who is over the age of 18. 

There are a number of refreshment outlets within the stadium serving a variety of food and drink options.  

Bags no larger than A4 are permitted in the stadium, and they will be searched and tagged on entry.  

There is a left luggage facility at Craven cottage located at the Bridge academy via the Greswell street entrance. The facility is always stewarded, and fans are given a ticket to provide on return to collect their bags. If you are bringing a larger bag for medical purposes, you will be required to show evidence of a medical exemption upon arrival.  

Flags and banners no larger than 2x1 meters are permitted inside the stadium, providing they are accompanied by the fire safety certificate. Flags and banners are not allowed to be displayed over exits, gangways or advertising boards. 

Accessible Information:  

The accessible entrance is located on the corner of the Putney stand. 

There is an accessible toilet located close to each accessible seating area. A RADAR key is required upon entry. Please speak to the nearest disability liaison steward if you require assistance.  

If you require audio descriptive commentary, please email enquiries@fulhamfc.com in advance of the matchday to make arrangements.  

Each wheelchair accessible area offers a complimentary catering pre-order service, which is available 30 minutes before kick-off for pre-match and half-time delivery. Supporters who want to use the service can liaise with the Disability Liaison Steward in the area for further information or assistance in placing an order. 

Induction loops are fitted at the Ticket Office, fixed concourse catering units and in the main reception at Craven Cottage. 

TRAVEL INFORMATION

Please be advised to check all travel routes prior to travelling to the game due to any unforeseen travel circumstances.  

By Road: The stadium is in close proximity to the M4 and the following main roads: 

• From North: M6 and M40 

• From East: Via A11 and M11 

• From West: Via M4 
• From South: Via M3 

Parking: Parking around Craven Cottage is extremely limited and access to the surrounding streets on a matchday is restricted by a Traffic Management Order. Meaning fines will be issued if you are parking in restricted areas.  

Rail: Putney railway station is 1.2 miles from Craven Cottage, located on Putney High Street, the station is a approximately 30-minute walk to Craven Cottage.  

Underground: There are a number of underground stations close to Craven Cottage, please see a selection below closest to the stadium.  

Putney Bridge-  

Distance from Craven Cottage – 0.7 miles, approximately a 20-minute walk.  

Hammersmith- 

Distance from Craven Cottage – 1.4 miles, approximately a 40-minute walk.  

FAN BEHAVIOUR AND SAFETY ANNOUCEMENT 

Anti-Discrimination: Everton Football Club has a zero-tolerance stance on any discriminatory behavior and language used to travel to, from or during the match.  We are committed and dedicated to embracing equality and diversity in everything that we do. We take this opportunity to remind supporters about the Club's ‘All Together Now’ campaign, which was launched to promote a ‘Football Family for Everyone’. We will not stop in our mission to drive equality through the positive power of football. 

Possession or Use of Pyrotechnics: Everton Football Club does not condone the use of pyrotechnics under any circumstances. Any fan found using them will be subject to action by the Club and Police. Away clubs use various techniques to detect the possession and use of pyrotechnics. Any person found in possession of such items is liable to arrest which could result in a criminal conviction and subsequent football ban. 

Pitch Encroachment: Encroachment on the playing surface is dangerous and any supporter who does access the pitch without permission will face strong sanctions that could include a ban from attending matches across the country. It is a criminal offence to enter the pitch and the real-life consequences for these actions have been felt by many with some fans receiving criminal records which can impact employment, education prospects and international travel. 

Anti-Social or Criminal Behaviour on Concourses: We ask all fans to consider fellow supporters while on the concourses. Any anti-social behaviour, such as beer throwing, can result in ejection from the stadium, or, in the case of more serious incidents, arrest and a subsequent nationwide stadium ban. 

The Club is compelled to work with the authorities to identify any individuals who take part in such unacceptable behaviour.  

CCTV is available to clubs and law enforcement authorities and can be used as evidence in enforcing bans and criminal prosecution in the days and weeks after any incident has occurred, regardless of whether any perpetrators have been detained on a matchday or not.    

Please enjoy your matchday and stay safe. 

We would like to thank you for your continued support in protecting Everton Football Club's reputation and support in enhancing the matchday experience for all.