Terms & Conditions

1. Definitions and interpretations

In these Conditions the following terms have the following meanings:

“Booking” means the reservation and purchase of ticket(s) to the Stadium Tour;

"Club” means Goodison Park Stadium Limited, a company registered in England and Wales with company number 04355318 whose registered office address is at Goodison Park, Goodison Road, Liverpool, Merseyside, L4 4EL;

“Conditions” means the terms and conditions applicable to: (i) each Booking; and (ii) enjoyment of the Stadium Tour; as set out in this document;

“Contract” means the binding agreement formed between each Ticket Holder and the Club pursuant to a Booking, incorporating these Conditions;

“Group Booking” means a private Booking of a number of visitors with no public sale of tickets for this tour slot;

“Stadium” means the football stadium known as “Goodison Park”, and surrounding premises owned by the Club;

“Stadium Tour” means a guided tour of the Stadium;

“Ticket Holder” means any individual included in a Booking or Group Booking for the Stadium Tour, including \ holders as applicable;

“Tour Voucher” shall mean a voucher that entitles you to a Stadium Tour as issued by the Club.

2. Basis of Contract

2.1. These Conditions shall apply to and be incorporated into the Contract and prevail over any other terms or conditions and any additional information received by the Ticket Holder in respect of the Stadium Tour.

2.2. The purchaser of a ticket for the Stadium Tour is required to agree to these Conditions at the point of purchase. Any individual purchasing a ticket for a third party shall be deemed to be acting with the consent of each Ticket Holder for whom they are making the purchase, including acting with the authority of each Ticket Holder to agree to these Conditions on their behalf.

3. Ticket Holder’s rights and obligations

3.1. The Ticket Holder shall only be permitted to access areas of the Stadium that form part of the Stadium Tour and agrees not to access any other area of the Stadium. This access will only be permitted during the time allocated to the purchased ticket, unless agreed otherwise by a Club employee.

3.2. The Ticket Holder hereby agrees:

3.2.1. not to carry out any activity whilst in the vicinity of the Stadium which is damaging, dangerous, offensive, noxious, illegal or immoral or which is or may become a nuisance to the Club or other visitors to the Stadium;

3.2.2. not to bring into the Stadium or on the Stadium Tour any animals (with the exception of guide dogs) or any food, drink or litter;

3.2.3. to comply with all instructions of any Stadium Tour official guide, official tour operator or other officer or employee of the Club.

3.3. No ticket for the Stadium Tour may be re-sold or transferred to any third party. Advertising tickets for the Stadium Tour for sale on the internet in any format is prohibited. Any ticket which is re-sold without the express written consent of the Club shall be deemed void.

4. The Club’s rights and obligations

4.1. The Club shall have the right to prevent access to or remove from the Stadium or Stadium Tour:

4.1.1. any Ticket Holder acting in a way which in the opinion and/or observation of the Club (in its absolute discretion) is unacceptable or reasonably likely to cause damage or injury to either the Ticket Holder or any other visitor or employee (including drunken, harmful, offensive, threatening, disrespectful or violent behaviour);

4.1.2. any Ticket Holder who in the opinion of the Club or its security officers either unreasonably refuses to permit his person or possessions to be searched on entry or poses a security risk; or

4.1.3. any Ticket Holder who is breach of any of the Conditions; without any liability to the Ticket Holder by way of compensation, refund, re-admission or otherwise.

4.2. Due to the operational needs of the Club in the undertaking of its business as a football stadium operator, the Club may be required to act on short notice (e.g. for health and safety reasons or maintenance requirements) and shall be entitled to:

4.2.1. repair, replace and modernise any part or parts of the Stadium or Stadium Tour and from time to time take such other steps in relation to the Stadium Tour route as the Club in its sole discretion considers to be necessary;

4.2.2. change the content of the Stadium Tour without notice to the Ticket Holder where such change is required for operational purposes; and/or

4.2.3. close parts of the Stadium Tour route without notice to the Ticket Holder for the purposes of performing 4.2.1 and 4.2.2; without liability to the Ticket Holder by way of compensation, refund, re-admission or otherwise. As such the Club cannot guarantee that all advertised elements to the Stadium Tour will be available.

5. Ticket Holder’s visit

5.1. All Ticket Holders under the age of 14 must be accompanied by a paying parent or guardian or other adult over the age of 18 years, which person shall accept full responsibility for the minors they accompany and provide adequate supervision at all times. The Club reserves the right to require confirmation of age as, in its sole discretion, it considers necessary.

5.2. The Ticket Holder should arrive at the Goodison Road Main Stand reception at Goodison PArk, no later than 15 minutes before the allocated start time for their Stadium Tour, to allow check in time and should report to the reception desk upon arrival. Please note: there will be security checks before the Ticket Holder is admitted to the Stadium which may delay the Ticket Holder’s entry.

5.3. The Stadium Tour will begin on the allocated time slot promptly. It is not always possible for Ticket Holders to join a Stadium Tour once the Stadium Tour has departed. If a Ticket Holder has to cut short their time on the Stadium Tour for any reason they must notify the Stadium Tour team to ensure an early exit can be organised and security of the stadium is maintained, this will be evaluated by individual request.

5.4. If the Ticket Holder fails to arrive at the Stadium Tour departure point by the allocated start time then they may not be permitted to join their allotted Stadium Tour. It may be possible for a Ticket Holder to be allotted to an alternative Stadium Tour if joining the original tour is not possible, but this cannot be guaranteed. Stadium Tours are often fully booked and there may be a long delay until the next Stadium Tour with availability. The Club shall not be liable to the Ticket Holder for a refund or any other compensation if the Ticket Holder fails to arrive in time to join their allocated Stadium Tour.

5.5. Stadium Tours last for approximately 1 hour 30 minutes and therefore may not be suitable for very young children or those with mobility concerns. For safety and security, Ticket Holders will only be permitted to leave a Stadium Tour for exceptional reasons and may not be permitted to re-enter. You must ensure that you have sufficient time to complete the Stadium Tour.

5.6. The Ticket Holder shall only be entitled to take photographs and/or video recordings during the Stadium Tour for bone fide private and non-commercial purposes. Recording of staff and video content is not permitted and may result in visitors being asked to leave the premises. The Club shall not be liable to the Ticket Holder for a refund or any other compensation in this case.

5.7. The Ticket Holder shall be solely responsible for their personal property and clothing, the Club shall not be liable for any loss of or damage to such personal possessions which may occur at the Stadium whether during a Stadium Tour or otherwise.

5.8. Car parking is available on a first come first serve basis and will not be during event days and match days, including non-first team matches. The Ticket Holder shall be solely responsible for any cars parked at any car park on Stadium property, the Club shall not be liable for any loss or damage to any vehicles left at the Stadium whether during a Stadium Tour or otherwise.

5.8.1. The Club may restrict or close car parking at any time due to other use, or club requirements at the Clubs discretion. This may happen at short or no notice to Ticket Holders.

5.8.2. Drivers are expected to drive carefully, observe speed limits, follow instructions of Club security and/or Club employees and be aware of other vehicles. Vehicles must be parked in marked areas and following signage and instructions.

5.8.3. Children and animals must be supervised, and people should not exit the car park by walking under vehicle barriers.

6. Suspension and/or termination by the Club

6.1. Due to the operational needs of the Club in the undertaking of its business as a football stadium operator, the Club may be required to act on short notice (i.e. when there is a late change of match days) and the Club shall have the right, at its sole discretion, to suspend or cancel the Stadium Tour.

6.2. Where the Club is required to take action in accordance with Condition 6.1, the Club shall endeavour to provide notice to the Ticket Holder (if reasonably possible and contact details are available) of such suspension, cancellation or closure and the Ticket Holder shall be entitled (at their own discretion) to accept an alternative date/time or to receive a refund. No further compensation shall be payable by the Club.

6.3. In the event that the Club provides the Ticket Holder with an alternative date/time for the Stadium Tour and this is accepted by the Ticket Holder, the Club’s obligations to the Ticket Holder shall cease and it shall have no further liability.

6.4. In the event that the Club refunds the Ticket Holder’s Booking, the Club’s obligations to the Ticket Holder shall cease and it shall have no further liability to the Ticket Holder. For the avoidance of doubt, the refund referred to in this Condition 6.4 shall be the price paid by the purchaser (for and on behalf of the Ticket Holder) at the time of the Booking.

7. Amendment to the tour time and/or date or cancellation by the Ticket Holder

7.1. The Ticket Holder shall have the right to amend an advance Booking:

7.1.1. up to 48 hours prior to the tour slot for an individual Booking; or

7.1.2. up to 72 hours prior to the tour slot for a Group Booking.

7.2. If the Ticket Holder requests an alternative date/time, the Club shall make reasonable efforts (subject to availability) to rearrange the Ticket Holder’s Booking but shall not provide any guarantee to this effect or incur any liability to the Ticket Holder for its failure to do so. The Ticket Holder will also be eligible to change their Ticket date/time on their online booking account via Universe (Ticket Master supplied ticketing platform).

7.3. If the Ticket Holder requests a Ticket date/time change less than 48 hours (individual Booking), 72 hours (Group Booking) with exceptional circumstances the Club will review this on an individual basis

7.4. The Ticket Holder may request an alternative date/time for the Group Booking, subject to the terms of Condition 7.1, and shall be entitled to use the original deposit against that alternative date/time for a Group Booking. The Club may not be able to accommodate Group Bookings with ease for a close date. Advance bookings are advised.

7.5. The Ticket Holder shall have the right to cancel an advance Booking:

7.5.1. up to 72 hours prior to the tour slot for an individual Booking; or

7.5.2. up to 7 days prior to the tour slot for a Group Booking.

7.6. If the Ticket Holder cancels an individual booking in accordance with Condition 7.5, then the Club will refund to the Ticket Holder any sums paid for the Booking.

7.7. If the Ticket Holder cancels a Group Booking, the Club shall be entitled to retain any deposit paid by (or on behalf of) the Ticket Holder at the time of the Group Booking, but the Ticket Holder shall not be required to pay the remaining balance or will be refunded any sums already paid if the cancellation is communicated and agreed with the Club 7 days in advance of the Stadium Tour time slot. The Ticket Holder may request an alternative date/time for the Group Booking, subject to the terms of Condition 7.1, and shall be entitled to use the original deposit against that alternative date/time for a Group Booking.

7.8. If the Ticket Holder cancels an individual Booking or Group Booking outside of the timeframes set out in Condition 7.5, then any sums paid for the Booking will be non-refundable. Under exceptional circumstances, the Club may at its sole discretion choose to issue a refund to the Ticket Holder where cancellations have been made outside the timeframes set out at Condition 7.1 and 7.5.

8. Liability

8.1. The Ticket Holder shall be liable for all costs, losses and liabilities incurred by the Club as a result of any damage to the property of the Club caused by the Ticket Holder and/or any actions of the Ticket Holder, including (but not limited to) the damage and actions referred to in Conditions 3.2.1 and 4.1.1.

8.2. Subject to Condition 8.4, the Club’s total aggregate liability to the Ticket Holder for any cause of action arising out of or in connection with the Contract (whether for breach of contract, strict liability, tort (including negligence), misrepresentation or otherwise) shall not exceed the price paid by (or on behalf of) the Ticket Holder for the Stadium Tour.

8.3. Subject to Condition 8.4, the Club shall have no liability whatsoever for any indirect, special, consequential or exemplary loss or damage incurred by the Ticket Holder (including, but not limited to, any travel and accommodation costs) arising out of or in connection with the Booking or Group Booking or the suspension or cancellation of the Booking or Group Booking by the Club pursuant to Condition 6, whether or not the Club knew or should have known of the possibility of such loss or damage.

8.4. Nothing in the Contract shall limit or exclude the Club’s liability for:

8.4.1. death or personal injury caused by its negligence; or

8.4.2. fraudulent misrepresentation.

9. Warranties and indemnities

9.1. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from the Contract.

9.2. The Ticket Holder shall indemnify the Club against (i.e. reimburse the Club for) all liabilities, costs, expenses, damages and losses (including any direct, indirect or consequential losses, loss of profit, loss of reputation and all interest, penalties and legal and other professional costs and expenses) suffered or incurred by the Club (including in respect of any third party claim brought against the Club) and arising out of or in connection with any actions of, or damage caused by, the Ticket Holder.

10. General

10.1. The Club shall have no liability to the Ticket Holder under the Contract if it is prevented from, or delayed in performing, its obligations under the Contract or from carrying on its business by events, omissions or accidents beyond its reasonable control.

10.2. These Conditions together with (as appropriate): (i) any associated online application form/process; and (ii) the scripted information read out to callers to the call centre; or (iii) the information provided as part of the interactive voice recognition ticket purchase process; comprise the entire agreement between the Club and each Ticket Holder in relation to the Contract.

10.3. The Club and its group companies shall be entitled to enforce these Conditions against each Ticket Holder. The Club shall at any time be entitled to assign, transfer or novate the benefit and/or burden of (and any right or obligation of the Club under) these Conditions to any of its group companies.

10.4. Notwithstanding that any provision of the Contract may prove to be illegal or unenforceable, the remaining provisions of the Contract shall continue in full force and effect.

10.5. The Contract shall be construed and performed in all respects in accordance with the laws of England and each party agrees to submit to the exclusive jurisdiction of the Courts of England and Wales.

10.6 Any enquiries or complaints in relation to these Terms should be made to the Club: tours@evertonfc.com

11. Changes to these Terms & Conditions.

11.1 The Club may change or add to these Terms for security, operational, legal or regulatory reasons prior to or during any Season, provided that:

11.1.1. The Club shall give the Purchaser at least one month’s notice of any changes or additions; and

11.1.2. The Club will not use this right to vary the price for that Season or the main rights granted to the Purchaser for that Season under these Terms.