Official Membership 2024/25 | FAQs

This section contains a list of frequently asked questions relating to the Club’s Official Membership offering.

What is an Official Membership?
An Official Membership with Everton Football Club gets you closer to the Club you love! In addition to priority access to home match tickets and Club events, a place in Tier 1 of the Club’s Season Ticket waiting list and discounts on official Club merchandise and Stadium Tours, you will receive an exclusive welcome pack through the post with a personalised Membership card.

For 2024/25, the final season at Goodison Park, Official Members will also be able to access the Club’s official resale platform and purchase tickets listed by Season Ticket Members unable to make the game.

Members can get priority ticket access to Everton Women matches played at Walton Hall Park and complimentary access to Under-21 home matches (not including fixtures played at Goodison Park). Additionally, a Members’ only area of the new-look evertonfc.com will offer exclusive content as we mark the final season at the Grand Old Lady. For a full list of Official Membership benefits, prices and age categories, click here.

You can also call the Fan Centre on 0151 556 1878 to process your application over the phone.

Will my Membership help me get a Season Ticket?
All supporters who become an Official Member during the 2024/25 season will be eligible to join the Season Ticket waiting list and receive priority access to Tier 1 of the waiting list. Please note that you will not automatically join the Season Ticket waiting list and must actively sign up here. Further information about how the Season Ticket waiting list works can be found here.
Any supporter who is already in Tier 1 of the waiting list will need to purchase a 2024/25 Official Membership to maintain their place in the queue.

How long will it take to receive my Membership pack?
Official Membership packs will be sent out from the end of July 2024. Supporters should allow 21 days from placing their order for arrival.

If you haven't received your pack within 21 days, please contact the Fan Centre directly on 0151 556 1878 or complete a Contact Us form online here. Members accept that Membership packs sent by standard delivery post may be lost in transit and the Club accepts no responsibility in this regard. If you wish to guarantee delivery of your Membership pack, you will need to opt to pay an additional fee to track your Membership pack.

Can I take advantage of Official Membership benefits before I receive my pack?

Yes. Once you purchase your Official Membership, you will be able to take advantage of all benefits prior to your pack arriving. Simply visit evertonfc.com/officialmembership to find out more about your benefits and how to use them.

I need to purchase multiple Memberships for myself and family members. Can I put them all against my supporter number, or do I need to register them separately against different supporter numbers?

Each Official Membership must be purchased against an individual supporter number. You cannot register multiple Memberships against one supporter’s Everton account.

Will I be able to purchase tickets to attend fixtures at Goodison Park this season?

Official Members can take advantage of a priority access window for every Premier League and cup home fixture. This period allows Members to buy before the general sale period commences. However, tickets are sold to Members on a first come, first served basis. Therefore, early purchase of tickets is advised to avoid disappointment.

How long does a Membership last?

Official Membership is valid for the duration of the 2024/25 season. If you have opted in to the Official Membership Auto Renewal Scheme, your Membership will be automatically renewed for the 2025/26 season. See FAQs related to Auto Renewal below.

When will I receive my online discount code for Club merchandise?

Official Members will receive a one-time only online discount code for use against the purchase of official Everton merchandise online at evertondirect.com . Online discount codes will be sent directly to fans who purchase Official Membership from August 2024.\

Can I use my Official Membership to get a discount in store at Everton One or Everton Two?

Yes. Simply take your Official Membership card into store to redeem your discount in person. You can also visit the Toffee Shop at Goodison Park on matchday to use your discount. Please note that your Official Membership discount cannot be used in conjunction with any other offer.

Where can I find the Official Membership terms and conditions?

Click here to view the full list of terms and conditions associated with Official Membership.

As an Official Member, how can I purchase tickets from the Resale Platform?
All Members will have the option to purchase tickets listed by Season Ticket Members on the Official Members’ resale platform. Access the resale platform on Ticketmaster to purchase your match ticket if you missed the priority window!*

Further information can be found at https://www.evertonfc.com/tickets-hospitality/ticket-information/resale-guide

*Subject to availability

As an Official Member, can I get priority access to tickets for Club events?

Official Members will have priority ticket access for selected Club events. A priority sales window will be available to Members before tickets go on general sale*. Members will be notified by email on or before the day a priority window for any event opens.

*Subject to availability, limited to one ticket purchase per window equivalent to the Membership tier the purchasing Member is associated to.

As an Official Member, when can I access priority tickets?

The final season at Goodison Park will bring an undoubted increase in demand for match tickets.

To help cope with this demand, and to protect supporters from the threat of ticket touting, the Club has made changes to its ticketing procedures for the 2024/25 campaign.

For each home fixture, the first priority window will open on a Monday for Official Members with a specified number of qualifying match credits. The number of credits required will be communicated on Club channels ahead of each home fixture going on sale.

Tickets will then be made available to all Official Members the following day. Should any tickets remain, they will be put on general sale on a Thursday. The criteria will ensure that tickets will always be available in both Member priority windows.

To view the priority window dates for all fixtures please click here

As an Official Member, how do you gain entry to Under-21s games for free?

Being an Official Member provides you with free entry to our Everton Under-21s home league fixtures at Southport FC and Walton Hall Park*. Simply show your Official Member card at the gate on the day of the fixture to gain entry free of charge. Visit evertonfc.com for 2024/25 fixtures.

*Subject to availability/capacity. This offer may be applicable for other venues as advertised.

How can I live stream matches?

Official *Members have the opportunity to watch selected pre-season games LIVE online at evertonfc.com, in addition to selected Women and Under-21s home games. We will keep all Members informed of forthcoming live stream events with regular emails and social media reminders. You will also be able to visit evertonfc.com/officialmembership for details of how to access live streams. Please note that it can take up to one (1) hour from the time of purchase for your Official Membership to be activated and live stream access to be granted.

Official Membership Auto-Renewal

This section contains a list of frequently asked questions relating to the Official Membership Auto-Renewal Scheme. If your query is not addressed by the FAQs below, please contact the Fan Centre directly on 0151 663 1878.

What is the Official Membership Auto-Renewal Scheme?

On purchasing an Official Membership, Members will have the opportunity to “opt in” to the Auto-Renewal Scheme. Should a Member choose to “opt-in” to the Auto-Renewal Scheme, that Member will have their Membership automatically renewed in the following seasons until the Auto-Renewal Scheme is cancelled by the Member. A one-off payment* will be taken from the supporter’s account at the start of each season for which they Auto-Renew.

*The one-off payment taken will be in line with the category of Membership purchased. Please note, payment may increase where a Member category changes e.g. if a Teen (13-17) becomes an Adult (18+).

Am I eligible for the Auto-Renewal Scheme?

Auto-Renewal is available to all supporters who opt in either when purchasing their Official Membership or via their account on Ticketmaster. Members enrolled on the Auto-Renewal Scheme will remain enrolled for future seasons unless they choose to opt out.

How do I opt in to the Auto-Renewal Scheme?

All supporters may opt in to the Auto-Renewal scheme at the point of purchase for their Official Membership. By choosing Auto-Renewal, your membership will be automatically renewed in the following seasons, saving you the time of manually renewing your Membership. You will be notified in advance of any upcoming renewal, and you can cancel the Auto-Renewal feature at any time by contacting the Fan Centre or opting out at the end of the season.

Will I remain in the Auto-Renewal Scheme until I opt-out of it?

A Member who has opted-in to the Auto-Renewal Scheme will remain in the Auto-Renewal Scheme until that Member chooses to opt-out, unless:

the payment details on the Club’s file for the Member (the ones which were taken on payment of the original Official Membership or as updated by the Official Member from time to time) have expired; or

there are insufficient funds in the account from which payment for the renewal of Official Membership is being taken; or

the Club has cancelled the Official Membership in accordance with the Official Membership Terms and Conditions. Examples include: the Member breaching the Terms and Conditions, the Member being found guilty of a football related criminal offence etc.

Do I need to decide whether to opt-out by a certain date or can I opt-out at any time?

Official Members can opt out of the Auto-Renewal Scheme at any time during the season, up to the automatic renewal date. The Club will provide at least 21 days’ notice of the automatic renewal date. If a Member does not notify the Club of their intention to opt out before the automatic renewal date, their Membership will be automatically renewed and payment taken.

Can I opt-out of the Auto-Renewal Scheme part way through a season and receive a refund?

No, once your Official Membership has been renewed, and payment taken, the Membership will be valid for the remainder of the relevant season.

How much will be taken from my account?

The amount taken from your account will be the price you paid during the previous season on the automatic renewal date. Our prices are currently frozen for the 2024/25 season. The current rates* for Official Memberships for the 2024/25 season are as follows:

Adult - £35
Teen - £20
Junior - £20
Infant - £10

*Please note that these rates are subject to change, and the Club reserves the right to amend the rates from time to time.

If I have multiple Memberships set for Auto-Renewal, do I have to opt-out of them all?

If there are people within your network who no longer wish to auto-renew their Membership, you can easily opt them out online. You can do this by visiting eticketing.co.uk/evertonfc, and navigating to Account Menu > Ticketing > Membership Renewal. From there you will see all the relevant Memberships and have the chance to opt out any of the Memberships you do not want to auto-renew.

If you would like to process multiple cancellations, you will need to call the Fan Centre on 0151 556 1878 so a member of the team can process your request.

Can I auto-renew with a different payment method?

If you would like to change your card details (i.e. pay by credit card instead of a debit card / update an expired card) then you can do so by visiting eticketing.co.uk/evertonfc, and navigating to Account Menu > Ticketing > Membership Renewal.

Alternatively, you can contact the Fan Centre on 0151 556 1878 and a member of the team can assist.

Please note, for Official Membership payments/renewals, only card payments are accepted.

If I opt-out of the Auto-Renewal Scheme, can I purchase a new/renew my Membership?

If a Member chooses to opt-out of the Auto-Renewal Scheme, that Member can still purchase a new Membership when Memberships go on general sale. A Member will also still be able to assign previously identifiable information to this new Membership, such as Membership Number, log-in details etc. Lapsed Members will be contacted by the Club when Memberships go on sale, making it easy to restart an old Membership.

What happens if a friend or family member pays for my Membership?

Members will be contacted no later than 21 days before the automatic renewal date (this being the date in which Memberships will automatically renew under the Auto-Renewal Scheme) with the details of the auto-renewal process. The Membership will be automatically renewed on the Automatic Renewal date and payment taken using the debit or credit card details provided by the purchaser to the Club for the original purchase of the Membership (or as otherwise updated by the Member from time to time). If the original purchaser is someone other than the Member, then the Member confirms that they have the permission of the purchaser for the fee to be taken from their account.

What happens if I pay for a friend or family member’s Membership?

If you pay for a Membership on behalf of a friend or family member and the Member has enrolled in the Auto-Renewal Scheme, payment for the Membership renewal in subsequent years will be deducted using the payment details originally provided. By allowing a Membership to renew, the Member confirms that they have your permission for the fee to be taken from your account.

If the Member or the purchaser wish to change the payment details on file, they will need to notify the Club in advance of the automatic renewal date (this being the date in which Memberships will automatically renew under the Auto-Renewal Scheme).

If you have previously paid for someone else’s Membership and do not wish for this to be auto-renewed, please opt-out of the Auto-Renewal Scheme and purchase your Memberships during the general sale window.

When will payment be taken for my Official Membership?

Payment will be taken 3-5 days after the Auto-Renewal window closes.