Visiting Supporter FAQs

Where is the away section located and how do I gain access?

The away supporters’ section of the stadium is located in the North East stand. Away fans will use turnstile 24 to enter the stadium.

If you have a digital away ticket for the fixture, please note the following advice:

Don't forget to charge your phone before heading to Hill Dickinson Stadium. When preparing to enter the stadium open the Apple Wallet or Google Wallet app on your phone. It is advisable to ensure you do not have any bank card or other contactless cards at the back of your phone case. 

If you have multiple tickets attributed to the same fixture on one device, simply swipe left and right to switch between tickets when entering the stadium and scan each ticket individually to allow access to those in your party.

To gain access, hold your phone close to the contactless reader on top of the turnstile. The light will turn green for a valid adult ticket and amber for concessions or junior tickets. 

If the light turns red, or you are unable to enter, a steward will be on hand at each turnstile to help with any issues. 

What time will turnstiles open?

Turnstiles at Hill Dickinson Stadium open two hours before kick-off. Access to all turnstiles is through the Budweiser Plaza which is open three hours before any fixture starts. Supporters are advised to arrive early to support pre-match security and ticket checks.

Will there be any security checks upon entry?

Supporters are advised to enter the stadium as early as possible to assist with pre-match security checks which will be carried out by trained stewards. Along with physical ticket checks and searches, sniffer dogs will also be present at turnstiles to detect drugs and pyrotechnics.

Where is the nearest ticket office for away fans?

The away ticket office is located next to turnstile 24 and is open three hours before kick-off. This is the location to pick up any pre-arranged duplicate tickets. Please note that all duplicate tickets must be arranged through your home club as Everton requires their authorisation to reprint any tickets in the visitors’ section. Fans will be required to provide proof of ID on collection.

Where can I park?

Supporters are advised that road closures and parking restrictions will be in place in the vicinity of the stadium on match days and are advised not to drive directly to the stadium. 

Please DO NOT park on residential and industrial streets surrounding the stadium, as parking enforcement will be in operation. Any illegally parked cars will incur a fine 

Supporters travelling by car are advised to use car parks in the vicinity of the city centre or Bootle Strand, for onward travel to the stadium by train, shuttle bus, or on foot. 

For more information on getting to Hill Dickinson Stadium please read the Travel Hub.

Where do official away coaches park?

All supporter coaches are parked on Regent Road, north of Boundary Street. To avoid most traffic, this is best accessed by using Scotland Road, then Stanley Road and heading down Bankhall Street, turn left on to Derby Road, then right onto Boundary Street and, finally, right onto Regent Road, to park in the designated location.

Can I buy refreshments in the stadium?

A full range of refreshments, including alcohol, will be available for purchase at the kiosks on the concourses. Hill Dickinson Stadium is a cashless stadium and only card payments will be accepted. Please note that the sale of alcohol can be suspended at any time, as advised by Merseyside Police.

How much is a matchday programme?

The official matchday programme is priced at £4 and sellers can be found outside the stadium and on the stadium concourses inside the stadium.

If I have an issue on the day of the game, who can I contact?

If you have any questions or need any help on a matchday, please ask our helpful and friendly Fan Support Team and matchday stewards, who are identifiable in and around the stadium wearing blue high-visibility jackets and pink bibs.

Accessibility stewards wear yellow jackets with ‘Accessibility Steward’ printed on the back.

Please check your own club’s opening times should you need to get in touch with them on a matchday.

Where can I find accessible information for the visitors’ section?

Please find accessible information for visiting supporters

How do I get to the stadium via bus?

There are a number of commercial bus services that serve the area near to the Stadium including 54, 54A, 56, 58, 58A, mainly along Vauxhall Road. 

For more information on getting to Hill Dickinson Stadium please read the Travel Hub.

How do I get to the stadium via shuttle bus?

There will be four commercially operated shuttle bus services on matchdays, running from midday and then from the end of the test event, but not during the match.

NB: Local car parks at both Liverpool City Centre and Bootle Bus Station provide convenient links to shuttle buses.

918 Service from / to Kirkby [Stagecoach] - Timetabled

Kirkby pick up & drop off: Kirkby Bus Station, Stand 1

Stadium drop off – Great Howard Street, north of Boundary Street
Stadium pick up – Great Howard Street, south of  Boundary Street
Click to view timetable

919 Service from / to Commutation Row (Close to Lime Street) [Stagecoach] – Every 10 mins

City Centre pick up & drop off: Commutation Row

Stadium drop off – Great Howard Street at Blackstone Street

Stadium pick up – Great Howard Street at Bentinck Street
Click to view timetable

929 Service from / to Liverpool One Bus Station [Arriva] – Every 10 mins

City Centre pick up & drop off: Liverpool One Bus Station (Stand 4/5)

Stadium drop off – Great Howard Street at Blackstone Street

Stadium pick up – Great Howard Street, north of Denbigh Street
Click to view timetable
 

939 Service from / to Bootle Strand Bus Station [Arriva and Stagecoach]

Bootle pick up & drop off: Bootle Bus Station, Washington Parade (Strand Shopping Centre)

Stadium drop off – Derby Road at Wellington Employment Park, north of Blackstone Street

Stadium pick up – Derby Road, north of Boundary Street

The full timetables for all of these services can be found here.
Click to view timetable
Please note: if using these services, the authorities will ensure relevant signage is in place at each pick-up location.

@arrivanorthwest - www.arrivabus.co.uk

@StagecoachMCSL - www.stagecoachbus.com 

For more information on getting to Hill Dickinson Stadium please read the Travel Hub.

How do I get to the stadium via train?

The Merseyrail northern line serves Sandhills Station, which is a 15-minute walk to Hill Dickinson Stadium (approximately three-quarters of a mile). Trains to Sandhills depart from Liverpool Central and Moorfields Station in the city centre. Trains to and from Southport, Ormskirk and Headbolt Lane stop at Sandhills Station.

Please check merseyrail.org or @merseytravel for latest updates and any delays.

For more information on getting to Hill Dickinson Stadium please read the Travel Hub.

Can juniors enter the stadium alone?

Any supporter under the age of 14 must be accompanied by a responsible adult over the age of 18. Supporters under the age of 14 attempting to access Hill Dickinson Stadium without an adult will be denied entry.

Can I bring a flag into the away section of the stadium?

Flags under 2m x 1m are permitted in the away section, providing they have an accompanying fire safety certificate and will be checked prior to entry. Flags must not contain anything considered to be offensive or discriminatory, including politically motivated statements. In line with Premier League guidance, supporters are advised that Israeli or Palestinian flags, banners, t-shirts or materials will not be permitted to be displayed at fixtures for the foreseeable future.

Flag poles are not allowed. Fans may be asked to relocate or remove banners should they block exits, stairwells, safety information or the view of another supporter. 

The Club does not allow any megaphones, drums or similar items to be bought into the stadium.

Can I bring a bag into the stadium?

Bringing bags to the stadium is actively discouraged. However, fans arriving at the stadium with a small personal bag (i.e. handbag/medical bag) is permitted. Bags should not exceed A4 size.

Please do not bring large bags or luggage such as rucksacks, briefcases, suitcases or suit bags to Hill Dickinson Stadium as we cannot permit them to be taken into the stadium. 

Please note that there is nowhere to store such items on Club premises, however there are a number of left luggage facilities in Liverpool City Centre. More information about these can be found here.

Are there any safety messages I need to be aware of on matchday?

Everton Football Club has a zero-tolerance policy to any form of discriminatory behaviour and language. Supporters who witness such behaviour can speak to their nearest steward or use the confidential reporting lines to report incidents to the Stadium Safety Team. To do this, text HELP and details of what has been witnessed and where to 84300, or email reportit@evertonfc.com. 

The Club does not condone the use of pyrotechnics under any circumstances. Any fan found using them will be subject to action by the Club and Police. Clubs use various techniques to detect the possession and use of pyrotechnics. Any person found in possession of such items is liable to arrest which could result in a criminal conviction and a subsequent football banning order. 

Encroachment on the playing surface is dangerous and any supporter who does access the pitch without permission will face strong sanctions that could include a ban from attending matches across the country. It is a criminal offence to enter the pitch.

We ask all fans to consider fellow supporters while on the concourses. Any anti-social behaviour, such as beer throwing, can result in ejection from the stadium, or, in the case of more serious incidents, arrest and a subsequent nationwide stadium ban. 

Accessible information

Away Turnstile Access

• Entrance: Entrance 24 located at the North Stand.

• Accessibility: There is designated accessibility entrance with Lift Access to the concourse

Medical Exemptions

Supporters who require medical exemptions. Please email accessibility@everton.com. A medical exemption certificate is currently being developed.

Accessibility Ticket Office

This is located in the south stand, with a designated accessibility ticket window

Stadium Bag Policy

Bags are allowed only if:

• They are searched.

• They are no bigger than A4, small enough to be stowed under a stadium seat (e.g. handbag, medical bag, small holdall).

• Prohibited items: Rucksacks, briefcases, suitcases, suit bags, and other larger bags.

Supporters requiring larger bags for medical reasons please contact accessibility@evertonfc.com to request a medical exemption certificate. Please be aware that stewards may ask supporters to open the bag for a quick inspection upon arrival.

Quiet Room

There are two quiet rooms located within Hill Dickinson Stadium. These will provide a safe, calm and controlled space that children and adults can retreat to when they feel overwhelmed and overloaded by the sensory stimuli from the immediate environment. Please speak to the nearest accessibility steward who will assist you to the nearest facility if required

Audio Descriptive Commentary (ADC)

To support home and visiting supporters who might be blind or partially sighted, or require audio assistance to follow the game, the Club offers an enhanced Audio Descriptive Commentary (ADC) providing play-by-play commentary of all the action at Hill Dickinson Stadium. 

If you require ADC, please notify the Accessibility team by emailing accessibility@evertonfc.com, providing them with your name and seat details ahead of your visit. 

A receiver will be left with Accessibility Stewards in the away stand before kick-off. Please be aware that supporters will need to provide their own headphone/earphones. The receiver takes a standard 3.5mm jack.

At the end of the match, supporters are required to hand the receiver device to their nearest steward. Please note, if you have not pre-ordered your ADC receiver, we cannot guarantee availability on the day.

Sensory Packs

Our sensory packs are designed to offer comfort and enhance the matchday experience for fans with neurodiverse needs such as Autism, Dyslexia, Dyscalculia, Dyspraxia, ADHD and Sensory processing disorder. 
 
Included in the pack, supporters will find: 

• Ear defenders 

• Fidget pad 

• Pop Fidget pad 

• Puffer stress ball 

• Spikey light-up baton 

Sensory packs and ear defenders are available on a first-come, first-served basis and can be booked ahead of each fixture by emailing Accessibility Lead Chris Massam at christopher.massam@evertonfc.com. These will be left with the accessibility stewards in the away end

Accessible Toilets

The away section has 2 accessible toilets, these are radar key operated, speak to the nearest accessibility steward if you require a radar key. All male and female toilet blocks have an enlarged cubicle for ambulant disabled supporters. There are changing facilities across the stadium, spread across male and female WCs

Changing Places Toilets

There are 3 changing places at Hill Dickinson Stadium. The two nearest facilities are located Level 0 North East Corner near to block 017 and Level 2 North Stand, close to block 238. Supporters needing these facilities should contact the nearest accessibility steward, who will assist them to the nearest Changing Places toilet.

In‑Seat service

We will be offering an in-seat catering service for all wheelchair bays across Hill Dickinson Stadium.

Supporters will be issued with an order form on arrival

10 minutes after kick-off a member of staff will take the order form and payment for goods ordered.

25 minutes before half-time, your order will be delivered to you.

BSL

For all matches at Hill Dickinson Stadium, live links from our in-house presenters broadcast inside the stadium bowl will have full BSL integration on the screens.

Wheelchair Loan

Everton Football Club offers a complimentary wheelchair loan service. These wheelchairs are intended for use only in the area between the Regent Road wall and the users’ designated entrances at Hill Dickinson Stadium. They are to be used for this short journey only and are not suitable for use in any other areas, either within the stadium and its surrounding facilities or outside of them. Loaned wheelchairs are not to be taken to the users’ seats. These can be found on the stadium plaza and Please note, this service cannot be pre-booked and it is not a pushing service. Users who require assistance with pushing the wheelchair must ensure that a member of their party is able to assist.

Dementia Wristband

To ensure the safety and comfort of supporters with dementia, Hill Dickinson Stadium offers a wristband system.  Available at the Accessible Ticket Office, our wristbands help to reunite supporters with their Personal Assistant (PA) or companion should they become lost or disoriented during their visit. This system is designed to promote independence, while ensuring quick and sensitive assistance if required. The PA or companion should write their contact number and seat details clearly on the wristband. If the supporter becomes separated or requires assistance, a steward can use the information on the wristband to contact the PA or companion promptly.  The Accessible Ticket Office will serve as the designated refuge point. If required, a steward will, accompany the supporter to this location, where they can safely await their PA or companion.

Low Level Kiosk

All food and drink kiosks inside Everton Stadium are fitted with low-level counters. 

Wheelchair / Mobility Aid Storage

Supporters will be able to store personal mobility aids during the match. On arrival at to your designated entrance to the stadium supporters should speak to their nearest steward, who will be able to advise on the most suitable location for storage.

Assistance Dog

Guide dogs and assistance dogs are more than welcome at Hill Dickinson Stadium,  please let us know when buying a ticket and we will ensure suitable seating for your visit, subject to availability. Our accessibility stewards will be more than happy to assist you should you need it. We provide designated areas on the Fan Plaza for dog spending areas.

Travel Hub

https://www.evertonfc.com/season-25-26/travel-hub/