Away Fan Guide: West Ham United


West Ham United 
London Stadium 
S20 2ST 


Supporters are advised not to travel unless they are in possession of a valid match ticket. No ticket upgrades will be available on the day of the fixture. 

The Everton Fan Centre will be open 10am-1pm on Saturday 21 January to deal with any ticketing queries. Please contact 0151 556 1878 for any support.  

Supporters who have ticketing issues after this time report to Window 20 in the Main Ticket Office at the London Stadium, which is located between turnstiles E and F adjacent to the Stadium Store. The office will be open from 1pm and supporters collecting duplicate tickets are advised to take Photo ID with them to avoid any issues.  

If you have a digital away ticket for the fixture, please use the following advice:    

Don't forget to charge your phone before heading to the London Stadium and, when preparing to enter the stadium, open the Apple Wallet or Google Wallet app on your phone. It is advisable to ensure you do not have any bank card or other contactless cards at the back of your phone case.  

If you have multiple tickets attributed to the same fixture on one device, simply swipe left and right to switch between tickets when entering the stadium and scan each ticket individually to allow access to those in your party.  

To gain access, hold your phone close to the contactless reader on top of the turnstile. The light will turn green for a valid adult ticket and amber for concessions or junior tickets.

If the light turns red, or you are unable to enter, a steward will be on hand at each turnstile to help with any issues.  

If you have any issues downloading your ticket, members of the Everton Fan Centre will be at the London Stadium on the day of the game to assist outside the turnstiles.   


There will be a team of Everton Travel Stewards at the game to help with any issues that may arise while you are there. 

For further information updates from Merseyside Police please follow @MerPolEFC on Twitter. 


Turnstiles will open 90 minutes before kick-off and supporters are advised to arrive in plenty of time to ensure smooth entry to the stadium.  

The visitor entrance is located at Turnstile D. If you have any enquiries while outside the stadium, please visit West Ham’s dedicated visitor supporters tent directly opposite. Visiting supporters are advised to arrive via Bridge 4 where there is lift access to Turnstile D. 

In the event of an emergency, all access and exit points must be clear. In addition, please note that any articles that could potentially be used as a weapon and or compromise public safety are strictly prohibited. 

The nearest cash machine/ATM facility is available in the Olympic Park outside of the Podium Café and ArcelorMittal Orbit. Please note all internal food kiosks take credit/debit cards and Apple/Android Pay only. 

All food products are advertised on the TV screens throughout the concourse area. Please note that all alcoholic bottled drinks have to be decanted and all kiosks will close 10 minutes into the second half.  

For any specific dietary requirements or allergen information, please speak to the catering staff who will be able to advise on ingredients.

Accessible information 

There is a dedicated shuttle bus positioned in the visiting supporters coach park to assist supporters with access requirements in getting to and from the stadium. The shuttle bus will arrive at Bridge 4 situated close to the visiting supporters entrance with lift access available to the podium. For further guidance, email 

As a designated green stadium, West Ham has provision for 49 accessible parking spaces, including six bays for visiting supporters. Any visiting supporters wishing to book accessible parking on matchday, can contact for further advice.  

There are wheelchair accessible viewing spaces available at an elevated level to visiting supporters for Premier League matches. Easy Access and Amenity seats (EAA) are located in the general admission seating areas.  

All accessible toilets are gender neutral, fitted with RADAR locks and can be found on all levels close to accessible viewing areas. If you require assistance in unlocking an accessible toilet, please ask the nearest Supporter Liaison Officer, Disabled Supporter Assistant or Steward Supervisor, who will be happy to help.  

The Main ticket office is located to the south of the stadium, opposite turnstile E and alongside the Stadium Store. All 20 windows are external, with level access around the ticket office and the queuing system is managed on matchday. All windows are fitted with hearing induction loops and audio microphones, with four low-level counters at windows 1, 2, 19 and 20.  

An electronic calling system with sound and digital display can be used to manage the queue during peak periods. The North Ticket Office is located externally at the north side of the Stadium, between turnstiles J and K, with level access. There are five windows all at low-level height, fitted with hearing induction loops and audio microphones. 


Please be advised to check all chosen travel routes prior to travelling due to any unforeseen circumstances which may affect your travel plans. 

Via M6 North West: 

Take A5047 and A5080 to M62  

Drive from M6, M6 Toll and M6 to Leicestershire  

Follow M11 to Woodford. Take exit 4 from M11  

Take A12 to your destination 

Via M1 North West: 

Take A5047 and A5080 to M62  

Follow M62 and M6 to A500 in Cheshire East. Take exit 16 from M6  

Get on M1 in Leicestershire from A500 and A50  

Follow M1 and M25 to Woodford. Take exit 4 from M11 

Take A12 to your destination 

Public Transport 

Train: The quickest way to get to London Stadium is to walk from Stratford Station following the signposted routes. 
Stratford Station is served by National Rail services operated by Greater Anglia and c2c and London Overground, Docklands Light Railway and London Underground Jubilee and Central line services. 

Stratford International Station is served by Southeastern Trains services. 

For more information visit National Rail and Transport for London. 

Bus: Stratford Bus Station and Stratford City Bus Stations are in close proximity to Stratford Station. 
Buses that run to these stations are numbers: 25, 86, 97, 104, 108, 158, 241, 257, 262, 276, 308, 425, 473, D8. 

Parking: There is no parking available at London Stadium and parking restrictions will be in place and enforced in the local area. 

Coach: Coaches are encouraged to park in ‘Visiting Car Park 1a’ located off Pudding Mill Lane and adjacent to Pudding Mill Lane station. 


Anti-Discrimination: Everton Football Club has a zero-tolerance stance on any discriminatory behaviour and language used to travel to, from or during the match. We are committed and dedicated to embracing equality and diversity in everything that we do. We take this opportunity to remind supporters about the Club's ‘All Together Now’ campaign, which was launched to promote a ‘Football Family for Everyone’. We will not stop in our mission to drive equality through the positive power of football.  

Possession or Use of Pyrotechnics: Everton Football Club does not condone the use of pyrotechnics under any circumstances. Any fan found using them will be subject to action by the Club and Police. Away clubs use various techniques to detect the possession and use of pyrotechnics. Any person found in possession of such items are liable to arrest which could result in a criminal conviction and subsequent football ban.   

Anti-Social Behaviour on Concourses: We ask all fans to consider fellow supporters while on club concourses. Any anti-social behaviour, such as beer throwing, can result in ejection from the stadium, or, in the case more serious incidents, arrest and a subsequent football ban.