Latest Refund Process For 2020/21 Season Ticket Members

Everton Football Club has confirmed the details of its refund process for Season Ticket Members for the final nine home games of the 2020/21 Premier League season. 

The refund covers games played from 1 February to 19 May. 

The Club is again implementing a straightforward refund procedure:  

- Season Ticket Members will be able to confirm their refund instruction via a form and unique code that will be shared by email on Monday 10 May.  

- Season Ticket Members will have until 5pm on Friday 14 May to confirm their instruction via their form.  

- Repayments for the nine league home matches – against Fulham, Manchester City, Southampton, Burnley, Crystal Palace, Tottenham Hotspur, Aston Villa, Sheffield United and Wolverhampton Wanderers - will be processed from Monday 24 May, and may take up to five working days to land in accounts.  

- Fans who attend the Wolverhampton Wanderers fixture will have the pro-rata value of that match deducted from their refund entitlement. This information will be available on the refund form. 

Season Ticket Members who received a PARTIAL or FULL refund payment from the Club for the seven Premier League matches from 1 November up until 31 January - and who haven’t changed their bank details in the intervening period - will receive a refund in full automatically and do not have to submit a refund form. 

All other Season Ticket Members will need to complete and submit a refund form by 5pm on Friday 14 May. 

If Season Ticket Members complete a refund form and then wish to change their selection, amends can be made to the online form up until the 5pm deadline on Friday 14 May. 

Fans the Club does not hold up-to-date bank details for - and who choose not to submit a form by Friday 14 May - will have their ticketing account credited with the full value of the refund from Monday 24 May. All credits will be applied only to the lead purchaser’s ticketing account.  

Any fan wishing to donate to Everton in the Community will have the opportunity to do so via the refund form. 

If supporters discover any of their additional Season Tickets are not listed on their refund form, they are asked to contact Everton’s Fan Centre via servicedesk@evertonfc.com or by calling 0151 556 1878 to obtain additional supporter number and refund code combinations. 

All supporters are advised to check their 2020/21 refund instructions before Friday 14 May to ensure the correct submission has been made. 

On submission of the form, supporters will receive an email detailing their selections. 

Any fans with queries relating to the refund process can review the FAQs by clicking here or contact the Fan Centre team via servicedesk@evertonfc.com or by calling 0151 556 1878.