Entering into the ballot and how it will operate
How will the ticket ballot work?
How do I enter the ballot?
Will 2020/21 ballot results roll into 2021/22 if reduced attendances apply?
What is the cut-off date for entering the ticket ballot?
What is the maximum group size in the ticket ballot?
I was successful in the West Ham United or Manchester City ballot. Can I change my group size?
Will I be able to sit in my usual Season Ticket seat?
Do I have to opt-in to the ballot with the person who is the lead customer for my Season Ticket?
Will I be able to sit with my friends and family?
How do I update my friends and family in the ticketing system?
Will the ballot only be available to supporters living in the Liverpool City Region?
What happens if I do not wish to enter the ticket ballot?
If I do not apply for the ballot, does this affect my Season Ticket status?
What about Kid (Under-11) and Junior (Under-18) Season ticket Members? Can they attend?
Results from the ballot
What happens if I am successful in the ballot?
What happens if I am unsuccessful in the ballot?
How will I receive my matchday ticket?
Are tickets transferrable?
I have chosen my seat but I want to change it to a different area. Is this possible?
Can I cancel my ticket if successful in the ballot?
Will I need to arrive earlier than usual?
Non-Season Ticket Members
Disabled Supporters Returning To Goodison
Which accessible seating areas will be open?
I do not want to enter the ballot. Can my personal assistant/companion apply for the ballot to attend without me?
Does a companion/personal assistant have to be named in advance of the match for possible track and trace measures?
Will accessible car parking spaces be available?
Will catering be available? If not, can supporters bring their own food?
What are the rules for wearing of masks?
Will disabled facilities, such as changing places, be open?
Will there be accessible hand sanitising stations located across the ground?
Will there be specific one-way systems in place? Both inside the stadium and outside?
Will supporters be allowed to bring in their own sanitising products (i.e. hand gels, wipes)?
Will the signage be clear?
I have a question about accessibility, or my circumstances have changed. Who can I speak to?
Seasonal Members who were successful in the ballots for the games against Manchester City and West Ham United over the festive period will be given priority access to tickets for the Wolves fixture. Those supporters will be contacted via email from Friday 30 April with details of how to confirm their tickets.
A ballot for the remaining tickets will be open to 2020/21 seasonal members. The registration period for Season Ticket Members to enter the ballot will run from 9am on Tuesday 4 May to 12pm (midday) on Friday 7 May.
Supporters will need to log in at ballot.evertonfc.com.
You will be presented with the Wolves ballot, if you are eligible. You will need to select a zero-priced 'ticket' for each supporter that you wish to add to your group and assign the 'ticket' to their supporter number.
If you need to add supporters to your Friends and Family, you can do so here, or you can also add them in your shopping basket before completing the application.
Once you have all the correct people assigned against each ticket you can proceed to complete the application.
You will then receive a confirmation email.
No. If required due to reduced attendances, the 2021/22 ballot results will reset.
The ballot for the Wolves fixture will open from 9am on Tuesday 4 May and close at 12pm (midday) on Friday 7 May.
The maximum group size is six people. Any applications submitted for groups over six will be rejected and you will be asked to reapply. Each application is taken as a single group, regardless of the amount of people it contains. Larger groups will not gain an advantage over smaller ballot entries. For example, a group of six counts as one entry for all six members.
No. Your previous successful application will be retained. No changes will be allowed. If people from your original application can no longer attend, you do not need to select a match ticket for them.
Successful ballot entrants will be able to choose their seat on a first come, first served basis and all stands will be open for the Wolves fixture.
By entering the ballot, you are accepting this policy.
No, you can select a maximum of six people in total that can be seated together. You can remove yourself from a Friends and Family group if you want to apply separately.
Yes, if selected in the ballot you will be able to attend with those in your group. Social distancing rules will apply within the seating allocation, up to a maximum of six people.
No, the ballot is now available to all Seasonal Members, depending on travel restrictions that may be in place at the time of the game.
If you do not wish to be included in the ballot to attend a game, then you simply need to do nothing as the ballot is an ‘opt-in’ process.
No, if you do not apply for any of the ballots throughout the season, your status as a Season Ticket Member will not be affected. You will receive a refund for every game you are unable to attend and would be eligible to renew your Season Ticket for the 2021/22 season when the renewal window opens.
Yes, however every ballot entry for supporters aged 11 and under needs to also include a Season Ticket Member with a ticket tariff of either a Young Adult, Adult or Senior. Supporters aged 12 and over can attend alone. Any ballot entries for fans aged 11 and under that do not contain a Season Ticket Member with the tariffs listed above will be deemed invalid.
Results from the ballot
Successful applicants will be informed via email and provided with information as to how to select their tickets.
Applicants who are unsuccessful will be contacted via email.
Once you have confirmed your seat, you will be able to download your ticket as a Mobile or Print at Home ticket(s). We strongly recommend that all supporters take advantage of using a Mobile or Print at Home Ticket where possible. If you are unable to use either of these options, please call the Fan Centre on 0151 556 1878 and we can arrange for paper tickets to be posted out. For more information on how to download a ticket to your mobile device, please click here.
No, all tickets allocated via the ballot process are solely for use by that specific Season Ticket Member. Supporters found to be reallocating match tickets will be at risk of action by the Club. ID checks will be completed as part of the entry process.
No, unfortunately we are unable to change your seat to a different area due to social distancing regulations and limitations in terms of the stadium capacity.
Yes, you may cancel for suitable reasons but must inform the Club before the fixture date to allow us to reassign the ticket. To cancel, you must call the Fan Centre immediately on 0151 556 1878 (opening hours 9am to 5pm, Monday to Friday).
Supporters are encouraged to arrive early to avoid potential delays.
Non-Season Ticket Members
No, at this stage only Season Ticket Members will be allowed to enter the ballot. Seasonal Hospitality Members will be eligible to enter their own dedicated ballot.
Yes, all Season Ticket Members who do not attend a game will be refunded the pro-rata amount for that game.
Whilst there is no requirement for a negative COVID test, all fans who attend the fixture are encouraged to take a lateral flow test no more than 24 hours prior to the fixture. Lateral flow tests are available for free and can be ordered by clicking here.
Yes, a health questionnaire will be issued to supporters 72 hours before the game. Supporters who answer ‘Yes’ to any of the question will be ineligible to attend the fixture.
If you do not feel comfortable to return to the stadium for matches, then you can choose to not enter the ballot and you will receive a refund for games you do not attend.
Disabled Supporters Returning to Goodison
Wheelchair positions will be available around the stadium. Dedicated easy access and amenity seating will be available in the usual positions in the stadium. Disabled supporters who do not need accessible seating will be able to sit in any of the open stands.
No, all tickets allocated via the ballot process are solely for use by that specific Season Ticket Member. Supporters found to be reallocating match tickets will be at risk of action by the Club. ID checks will be completed as part of the entry process. Personal assistants will not be able to attend without accompanying the associated Season Ticket Member.
Yes, we will need the details of your personal assistant/companion. They will also need to complete a health questionnaire. We understand that sometimes a companion may need to change due to circumstances outside your control. If this is the case, you will need to contact the Club as soon as possible to amend the details and ensure your companion is able to complete the necessary questionnaire to gain entry.
Yes, parking will be available in the Goodison Road car park and in Gwladys Street School. If you are successful in the ballot, the Disability Liaison Team will coordinate the allocation of spaces. Supporters will need to be allocated a space and should not expect to park in one of these spaces without having first been in contact with the Disability Liaison Team.
Catering will not be available. Supporters are able to bring their own food, this should be brought in a clear plastic bag. Usual matchday searches will be in operation. No cans will be allowed into the stadium.
Supporters who are able to wear a mask should do so. We understand that some supporters are exempt from wearing a mask and this will be respected.
Yes, lifts, accessible toilets and the changing places facility will be open. Please note that due to limitations around the ground, access to the changing places may be further than usual. Should you know ahead of time that you will need to use this facility, please get in touch with the Disability Liaison Team.
Yes, there will be stations available at differing heights and with accessible dispensing options.
Yes, in order to ensure a safe matchday operation, one-way systems will be implemented. We have ensured that all distances to accessible toileting facilities remain within recommended distances.
We want to ensure all supporters feel safe when returning to Goodison Park. Sanitising products will be permitted but must be stored in bottles no larger than 50ml.
Yes, all signage is high contrast and situated at varying points and heights to ensure an easy wayfinding experience. Stewarding teams and accessibility stewards will also be available to help supporters.