How many wheelchair & accessible seats have been included in the ballot?
There are up to 20 wheelchair bays and 20 dedicated easy access and amenity seats available in the ballot. This has been calculated using current guidance set out in the Accessible Stadia Guide (ASG) and recommended by Level Playing Field. These positions will be filled every match subject to there being the demand for accessible seating within the ballot entries.
Which accessible seating areas will be open?
Wheelchair positions will be available on the Main Stand North Platform, and in the Howard Kendall Lower Gwladys Street. Dedicated easy access and amenity seating will be available in the usual position in the Howard Kendall Gwladys Street. Disabled supporters who do not need accessible seating will be able to sit in any of the open stands.
I do not want to enter the ballot; can my personal assistant/companion apply for the ballot to attend without me?
No, all tickets allocated via the ballot process are solely for use by that specific Season Ticket Member. Supporters found to be reallocating match tickets will be at risk of action by the Club. ID checks will be completed as part of the entry process. Personal Assistants will not be able to attend without accompanying the associated Season Ticket Member.
Will the ballot only be available to supporters living in the Liverpool City Region?
Yes, as per local authority guidelines.
Will accessible car parking spaces be available?
Yes, parking will be available in the Goodison Road car park and in Gwladys Street School, if successful in the ballot the Disability Liaison Team will support the allocation of spaces. Supporters will need to be allocated a space and should not expect to park in one of these spaces without having first been in contact with the Disability Liaison Team.
Will there be drop off zones for disabled fans?
Drop off zones can be organised on an individual basis if fans notify the Club 24 hours before the match. Please contact firstname.lastname@example.org or ring 0151 556 1878 and ask for the Disability Liaison Team to arrange.
What are the procedures for arrival at the ground for disabled supporters?
Supporters who are accessing the accessible seating areas will enter through gate 20A (next to St Luke’s Church).
Supporters will be provided with an allocated arrival time which will help to manage the flow of people and ensure adequate time is given for the necessary checks.
Will catering be available? If not, can supporters bring their own food?
Catering will not be available, supporters are able to bring their own food, this should be brought in a clear plastic bag. Usual matchday searches will be in operation.
What are the rules for wearing of masks?
Supporters who are able to wear a mask should do so. We understand that some supporters are exempt from wearing a mask and this will be respected.
Will disabled facilities such as changing places be open?
Yes, lifts, accessible toilets and the changing places facility will be open. Please note that due to the limited number of stands open access to the changing places may be further than usual. Should you know ahead of time that you will need to use this facility please get in touch with the Disability Liaison Team
Will there be accessible hand sanitising stations located across the ground?
Yes, there will be stations available at differing heights and with accessible dispensing options.
Will there be specific one-way systems in place? Both inside the ground and outside?
Yes, in order to ensure a safe matchday operation, one-way systems will be implemented. We have ensured that all distances to accessible toileting facilities remain within recommended distances.
Does a companion have to be a member of the disabled fan’s household?
No, it is important that you are able to have a companion/ personal assistant who is able to meet your needs. Your personal assistant must however live within the Liverpool City Region, follow the support bubble guidance, as per local authority guidelines, and present a negative covid-19 test at least 36 hours before arrival at Goodison Park.
Does a companion/personal assistant have to be named in advance of the match for possible track and trace measures?
Yes, we will need the details of your personal assistant/companion, they will also need to complete a health questionnaire and have proof of a negative result from a covid-19 test. We understand that sometimes a companion may need to change due to circumstances outside your control, if this is the case you will need to contact the Club as soon as possible to amend the details and ensure they are able to complete the necessary testing to gain entry.
Will supporters be allowed to bring in their own sanitising products i.e. hand gels, wipes?
We want to ensure all supporters feel safe when returning to Goodison Park, sanitising products will be permitted, but must be no larger than a 50ml bottle.
Will the signage be clear?
All signage is high contrast and situated at varying points and heights to ensure an easy wayfinding experience. Stewarding teams and accessibility stewards will also be available to help supporters.
I do not feel comfortable to opt-in to the ballot at the moment, could I choose to opt-in for a future match should my feelings change?
Yes, each match will count as a separate ballot application in this process. Each ballot must be entered separately to ensure that the limited number of tickets available are allocated as fairly as possible.
I have a question about accessibility, or my circumstances have changed, who can I speak to?