Refund Process For 2020/21 Everton Season Ticket Members

Everton Football Club has today confirmed its process for refunding Season Ticket Members for any 2020/21 fixtures they are unable to attend at Goodison Park due to the challenges posed by the COVID-19 pandemic.

The Blues begin their Premier League home campaign against West Bromwich Albion this Saturday (19 September, 12.30pm BST) but there remains no confirmed date for the phased return of fans into stadiums.

Fans will receive a pro-rata refund for every Premier League fixture they are unable to attend. These refunds will be processed in three instalments throughout the campaign – in November 2020, February 2021 and June 2021.

Refunds issued in November will include all league fixtures Season Ticket Members have not attended up to 31 October. February’s refund will cover Premier League matches after 1 November and up to 31 January, while June’s deadline will see a refund issued for any top-flight games missed between 1 February and the scheduled end of the Premier League season in May.

The Club has been working with all relevant authorities, as well as fan groups, to ensure a robust plan is in place when fans are allowed into Goodison Park once again. A fair and transparent ballot process will be introduced to allocate tickets on a match-by-match basis. This ballot will only be open to Season Ticket Members and Hospitality Lounge Members and family and friend groups will not be split up.

The capacity reduction at Goodison will be determined based on Government and Premier League guidelines and the Sports Ground Safety Authority - in liaison with the Club’s Operations and Risk teams. The Club’s objective is to enable as many fans as possible to attend games, whilst prioritising the health and safety of fans and match day staff.

To support this process - and to help ensure Season Ticket Members can attend matches with friends and family - the Club is asking all fans to check their personal details and contact information stored with the Club. This can be accessed by clicking here.

Members already logged into can access by clicking here.

It is important this information is up to date, as it will enable the Club to fulfil the requirements of the Government’s Track and Trace system when fans are permitted into stadiums once again. It will also ensure the ballot process and distribution of tickets runs smoothly.

2019/20 Hospitality Members will be contacted directly by a member of the Hospitality team to advise of the process and options available to them.

More information on the ballot process will be provided when there is additional clarity on the phased return of fans to stadiums.

Fans can also contact the Everton Fan Centre by clicking here.

Once again, the Club would like to express its thanks for the ongoing support, understanding and patience of supporters during this challenging period.