FAQs - 2020/21 Season Ticket Refund Procedure

2020/21 Season Ticket Refund Procedure FAQs 
 

What games will be included in the refund instalments? 
How much will I be due as a refund? 
How do I process my refund? 
I haven’t received my refund email? 
I’ve entered my customer number and refund code but I get an error message on the form.
There is a ticket missing from my refund list. 
How I do choose to receive my refund as a credit on my ticketing account?
If I choose credit for my refund, where will the credit be allocated? 
Can I donate to Everton in the Community? 
Can I make changes to my refund instruction after I've submitted the form? 
How long have I got to submit my refund form? 
I’ve missed the deadline for submitting a refund instruction. What happens now? 

 

What games will be included in the refund instalments? 
 
Refunds issued in February will include the seven league fixtures Season Ticket Members have not attended between 1 November and up to 31 January (Manchester United, Leeds United, Chelsea, Arsenal, West Ham United, Leicester City, Newcastle United). 
 

How much will I be due as a refund? 
 
All lead Season Ticket Members will receive an email on Monday 1 February confirming how much they are due as a refund.


How do I process my refund? 

All lead Season Ticket Members will be emailed their customer number and refund code combinations. These details will allow lead Season Ticket Members to access their 2020/21 refund record via the email. 

Season Ticket Members who received a PARTIAL or FULL refund payment from the Club for the three Premier League matches from the start of the 2020/21 season up until 31 October - and who haven’t changed their bank details in the intervening period - will receive a refund in full automatically and do not have to submit a refund form. For those fans where the Club does not hold up-to-date bank details and who choose not to submit a form by 5pm on 12 February, their Ticketing Account will be credited with the full value of the refund from 22 February. All credits will be applied only to the lead purchaser’s ticketing account. 


I haven’t received my refund email? 

Please check your spam and junk folders in the first instance. If you still haven’t received your refund email, please contact the Fan Centre on 0151 556 1878 or via servicedesk@evertonfc.com


I’ve entered my customer number and refund code but I get an error message on the form. 

Please check the details, making sure that the customer number entered is that of the lead purchaser of the Season Ticket for 2020/21 and not just the holder of the ticket. This should be highlighted in your refund email from the Club. If you still get an error message, please contact the Fan Centre on 0151 556 1878 or via servicedesk@evertonfc.com. 


There is a ticket missing from my refund list. 

If there are additional Season Tickets not listed on the refund form, please complete the current refund form and then contact the Fan Centre on 0151 556 1878 or via servicedesk@evertonfc.comto obtain the additional customer number and refund code combinations.


How I do choose to receive my refund as a credit on my ticketing account?

If you received a credit for the three Premier League matches from the start of the 2020/21 season up until 31 October and wish to do the same again, you do not need to do anything. We will take your option from earlier this season and apply this again. The refund will then be applied to your ticketing account from 22 February. If you received a bank refund for the first three Premier League matches and now would like a credit for these seven matches, please complete the refund form and choose this option.


If I choose credit for my refund, where will the credit be allocated? 

The credit will be applied to the lead purchaser customer account. This will be displayed on the form if you choose the credit option. 


Can I donate to Everton in the Community? 

Yes, you can. All supporters will have the option to donate an amount to Everton in the Community on the refund form. 


Can I make changes to my refund instruction after I've submitted the form? 

Yes. If you wish to change your initial refund option, or if you have noticed that you have made a mistake on your form, you can simply complete a new form using your customer number and refund code combination. The Club will process the latest form you submit before the submission deadline of 5pm on Friday 12 February. 


How long have I got to submit my refund form? 

You have until 5pm on Friday 12 February to submit your refund form for the first refund payment. 


I’ve missed the deadline for submitting a refund instruction. What happens now? 

That depends on how you received your refund for the first three matches of this season. If you received a bank refund, then in the absence of completing any updated instruction we will use the same refund details. If you received a credit on your ticketing account, then in the absence of  completing an updated instruction we will apply the refund as a credit to your ticketing account again.