Latest/Trending FAQs

Latest/Trending

 

2020/21 Season Ticket Refund Procedure FAQs 


What games will be included in the refund instalments? 
How much will I be due as a refund? 
How do I process my refund? 
I haven’t received my refund email? 
I’ve entered my customer number and refund code but I get an error message on the form.
There is a ticket missing from my refund list. 
How I do choose to receive my refund as a credit on my ticketing account?
If I choose credit for my refund, where will the credit be allocated? 
Can I donate to Everton in the Community? 
Can I make changes to my refund instruction after I've submitted the form? 
How long have I got to submit my refund form? 
I’ve missed the deadline for submitting a refund instruction. What happens now? 

 

Matchday Programme


How do I purchase a matchday programme during the 2020/21 season?

 

Blue Family

 

What is ‘Blue Family’?

How can I donate to the Blue Family initiative? 



2020/21 Season Ticket Refund Procedure FAQs 
 
 

What games will be included in the refund instalments? 
 
Refunds issued in November will include all league fixtures Season Ticket Members have not attended up to 31 October (West Bromwich Albion, Brighton & Hove Albion, Liverpool). February’s refund will cover Premier League matches after 1 November and up to 31 January (Manchester United, Leeds United, Chelsea, Arsenal, Manchester City, West Ham United, Leicester City, Newcastle United*), while June’s deadline will see a refund issued for any top-flight games missed between 1 February and the scheduled end of the Premier League season in May (Fulham, Southampton, Burnley, Crystal Palace, Tottenham Hotspur, Aston Villa, Sheffield United, Wolverhampton Wanderers*). 
 
*All fixtures are subject to change.  
 


How much will I be due as a refund? 
 
All lead Season Ticket Members will receive an email on Friday 23 October confirming how much they are due as a refund. 

 

How do I process my refund? 

All lead Season Ticket Members will be emailed their customer number and refund code combinations. These details will allow lead Season Ticket Members to access their 2020/21 refund record via the email. 

Season Ticket Members who received a PARTIAL or FULL refund payment from the Club as part of the 2019/20 repayment process and who haven’t changed their bank details in the intervening period will receive a refund in full automatically and do not have to submit a refund form. If a supporter has changed their bank details in the intervening period, they will need to complete the refund form to provide these new details. 

For those fans where the Club does not hold up-to-date bank details and who choose not to submit a form by 6 November, their Ticketing Account will be credited with the full value of the refund from 20 November. All credits will be applied only to the lead purchaser’s ticketing account. 

 

I haven’t received my refund email? 

Please check your spam and junk folders in the first instance. If you still haven’t received your refund email, please contact the Fan Centre on 0151 556 1878. 

 

I’ve entered my customer number and refund code but I get an error message on the form. 

Please check the details, making sure that the customer number entered is that of the lead purchaser of the Season Ticket for 2020/21 and not just the holder of the ticket. This should be highlighted in your refund email from the Club. If you still get an error message, please contact the Fan Centre on 0151 556 1878. 

 

There is a ticket missing from my refund list. 

If there are additional Season Tickets not listed on the refund form, please complete the current refund form and then contact the Fan Centre on 0151 556 1878 to obtain the additional customer number and refund code combinations. 

 

How I do choose to receive my refund as a credit on my ticketing account?

If you received a credit for your 2019/20 refund and wish to do the same this season, you do not need to do anything. We will take your option from last season and apply this again. The refund will then be applied to your ticketing account from 20 November. If you received a bank refund for 2019/20 and now would like a credit for this season, please complete the refund form and choose this option.

 

If I choose credit for my refund, where will the credit be allocated? 

The credit will be applied to the lead purchaser customer account. This will be displayed on the form if you choose the credit option. 

 

Can I donate to Everton in the Community? 

Yes, you can. All supporters will have the option to donate an amount to Everton in the Community on the refund form. 

 

Can I make changes to my refund instruction after I've submitted the form? 

Yes. If you wish to change your initial refund option, or if you have noticed that you have made a mistake on your form, you can simply complete a new form using your customer number and refund code combination. The Club will process the latest form you submit before the submission deadline of midnight on Friday 6 November.  

 

How long have I got to submit my refund form? 

You have until midnight on Friday 6 November to submit your refund form for the first refund payment. 

 

I’ve missed the deadline for submitting a refund instruction. What happens now? 

That depends on if you completed a refund instruction for 2019/20. If you did, then in absence of a 2020/21 refund instruction we will use your 2019/20 refund details. If you didn’t submit a refund instruction for 2019/20 then your refund will be applied as a credit to your ticketing account. 

 

More FAQs about 2020/21 refunds and what will happen when fans are allowed to return to Goodison Park can be found here.


Matchday Programme 

 

How do I purchase a matchday programme during the 2020/21 season?


Matchday programmes are currently available to order online ahead of each game, priced at £3.50.

To purchase online or save with a season-long subscription, click here. To download digital versions, click here.

 

Blue Family



What is ‘Blue Family’?

 

Everton and its official charity Everton in the Community launched ‘Blue Family’ to maintain contact with fans and provide vital support and assistance to some of the most vulnerable, socially isolated and at-risk members of the community in the wake of the coronavirus pandemic.

Fans and members of the community in greatest need are being contacted by Everton in the Community staff to deliver support, assistance and guidance, including essential food parcel distribution, a referral service for access to Everton in the Community’s support services and calls from the Everton Fan Centre to thousands of fans to maintain contact and provide a friendly voice to talk to, prioritising the elderly and isolated.

‘Blue Family’ has also seen the Club and charity introduce a referral form enabling fans and the wider public to refer people they believe may need a friendly voice to speak to at this difficult time.

 


How can I donate to the Blue Family initiative?

 

People can show their backing for the ‘Blue Family’ campaign by donating online here, with every penny raised going to support the community.

A percentage of those funds raised for the ‘Blue Family’ campaign will be allocated to Fans Supporting Foodbanks to assist its operation in packaging and distributing food packages to those in need across the city.