Equality And Diversity

FAQs 

 

Are there multi-faith prayer facilities at the stadium?

Are there breastfeeding facilities at the stadium?

Can juniors attend the match unaccompanied?

What should I do if I witness discrimination of any kind within the stadium?

How do I join the LGBT Supporters’ Club?

What Equality and Diversity work does the Club carry out?

I have an access requirement. How do I buy a ticket?

I need a companion/personal assistant to support me to attend matches. What do I need to do?

What accessible transport can I use to get to Goodison Park?

I am a disabled supporter. Where can I park on a matchday?

How do I register with the Club as a disabled fan?

Is there a Changing Places facility at Goodison Park?

Can I get the matchday programme in alternative formats?

I am visually impaired. What support is available to me?

I am an ambulant disabled supporter. What support is available to me?

I have a hearing impairment. What support is available to me?

I am a wheelchair user. What support is available to me?

I have a mental health difficulty. What support is available to me?

I experience sensory difficulties. What support is available to me?

I like to get to the ground early. What provisions are available to me?

I have a temporary access need (e.g. broken leg). What support is available to me?

What proof do I need of my disability?

Do Everton have a Disabled Supporters' Association?

Can my personal assistant attend if I am unable to?

If I need help during the match, who should I speak to?

I want to travel to an away match. What support is available to fans with access needs?

I am unable to attend the match. Can someone else use my accessible ticket?

Can I bring a mobility scooter into the stadium?

I am finding it harder to get to my current seat. Can I move?

I would like to speak to someone at the Club about a specific need. Who can I contact?

I have an idea that will improve accessibility at Everton. Who can I speak to?

I am a disabled person and would like to apply to work at Everton. What support is available to me?

I have a guide dog/assistance dog. What support is available to me?

I am a disabled supporter. Is it possible to sit with my family/friends at Goodison Park?

 


Are there multi-faith prayer facilities at the stadium?

Yes. If you require prayer facilities whilst visiting the stadium, please contact us in advance on servicedesk@evertonfc.com or speak to your nearest steward.


Are there breastfeeding facilities at the stadium?

We are proud to be signed up to the Bambis Breastfeeding Quality Mark. Supporters are welcome to breastfeed in any public area of the stadium. However, if you would like a separate place to breastfeed, please contact us in advance on servicedesk@evertonfc.com or speak to your nearest steward.


Can juniors attend the match unaccompanied?

In order to maintain the safety and security of young patrons, the Club recommends that juniors are accompanied to matches by a responsible adult. Children under the age of 12 must be accompanied by a responsible adult at all times.


What should I do if I witness discrimination of any kind within the stadium?

If you witness discrimination within Goodison Park, please speak to your nearest steward or police officer. Alternatively, you can report discrimination by emailing ReportIT@evertonfc.com or using the Kick It Out app.


How do I join the LGBT Supporters’ Club?

The Club’s LGBT Supporters’ Club, Rainbow Toffees, can be contacted by emailing rainbowtoffeesmerseyside@gmail.com.

What Equality and Diversity work does the Club carry out?

Our extensive range of work in this area through our All Together Now campaign can be found here.


I have an access requirement. How do I buy a ticket?

Please contact a member of our Disability Liaison Team by calling the ticket office on 0151 556 1878. Alternatively, you can email accessibility@evertonfc.com and a member of the team will get back to you. You can also visit us in person at Goodison Park. Please note, to access the Goodison Road box office there is a 3-inch-high step.

I need a companion/personal assistant to support me to attend matches. What do I need to do?

Everton recognises that a supporter’s individual support needs may require that they be accompanied by a companion throughout matches at Goodison Park. If you require a companion ticket, please get in contact with a member of Everton’s Disability Liaison Team. Each request will be considered on a case by case basis. Companion tickets will be issued free of charge and the companion will sit with the spectator to assist them during the match. Everton would encourage supporters to select a companion who is fully capable of meeting their individual needs.


What accessible transport can I use to get to Goodison Park?

You can travel to Goodison park by bus, train or car. All details of accessible transport and costs can be found in our Access Statement here.

I am a disabled supporter. Where can I park on a matchday?

Limited accessible parking is available on a matchday. Please contact a member of the Club’s Disability Liaison team at accessibility@evertonfc.com for further details.

If you are allocated a pass, the car parks are situated on Goodison Road, between Andrew Street and Neston Street and the Community School on Gwladys Street. The car park surfaces are tarmac and wheelchair accessible with staff on hand to assist. The distance from the stadium is approximately 25m. Please note, due to limited spaces, we cannot offer parking to visiting supporters.

The following positions are available for blue badge holders on a first come, first served basis and cannot be reserved at any time:

Diana Street, L4 5RX – 7 spaces available outside house numbers 2-14 (marked on the ground)
Oxton Street, L4 4DQ – 6 spaces available between house numbers 74-84 (marked on sign post)
Eton Street, L4 4DN - 13 spaces available outside house numbers 53–79

Alternatively, the closest Club-operated parking facility to the ground is Stanley Park car park. It is approximately 1/2 mile from Goodison Park at the junction of Priory Road and Utting Avenue. Car parking prices are displayed upon entry and are usually £10. There are accessible bays available at this car park.

Please note, a resident parking scheme is in place in the streets surrounding Goodison Park and this is strictly enforced. Please do not park in these areas as you will be fined, and your vehicle may be clamped or removed.


How do I register with the Club as a disabled fan?

You can register with the Club as a disabled fan at any time by contacting our Disability Liaison Team. Please call the box office on 0151 556 1878 or email us at accessibility@evertonfc.com.

Is there a Changing Places facility at Goodison Park?

Yes If you would like access to the Changing Places facility when visiting Goodison Park, please let us know upon purchasing your ticket. This will help us to allocate you the most appropriate seating. The Changing Places is in the courtyard near to the family enclosure. The facility is larger than a standard accessible toilet and offers additional equipment such as a mobile hoist, shower, height adjustable changing bench, space for a wheelchair and two personal assistants.


Can I get the matchday programme in alternative formats?

Yes. Please email accessibility@evertonfc.com with your requests. We can provide online pdf versions of the programme which can be read using most screen readers.


I am visually impaired. What support is available to me?

We have in-stadium commentary for visually impaired supporters. This is available in all areas of the stadium. Complimentary headsets can be ordered in advance by contacting the Disability Liaison Team at accessibility@evertonfc.com. Pre-ordered headsets can be collected on a matchday up to an hour and a half before kick-off from the low-level accessibility ticketing window located in the Sir Phillip Carter Park End Stand.

Please note, if you have not pre-ordered a headset, we cannot guarantee availability on the day. All our in-stadium signage uses high contrast colour schemes and we have a dedicated accessibility stewarding team who are available to help on a matchday should you need assistance.


I am an ambulant disabled supporter. What support is available to me?

All ambulant disabled supporters can enjoy the game at Goodison with their companions, from any seat they choose. However, as the upper tiers of Goodison Park are very steep, we would discourage any supporter who would be unable to exit the stadium quickly in the event of an emergency from purchasing tickets in any upper tiers. If you require easy access seats or have a specific seating requirement, please contact the Disability Liaison Team at accessibility@evertonfc.com. Every effort will be made to accommodate such requests, subject to availability.


I have a hearing impairment. What support is available to me?

The Club has induction loop equipment at several customer contact points. They are in all reception areas, all box offices including the low-level accessible ticketing counter alongside the Park End box office, on the accessible catering kiosk situated inside Sir Philip Carter Park End Stand and in the ‘Everton One’ retail store.

On matchdays, information will be carried on the electronic scoreboard and via the public address system. Additionally, the content delivered on the Fan Zone is also BSL signed at every fixture.


I am a wheelchair user. What support is available to me?

Within the ground we have a wide range of wheelchair accessible viewing positions across all the stands and at different elevations. All positions have easy access to low level catering kiosks and accessible toilets. Please refer to the Access Guide here for more information.

 

I have a mental health difficulty. What support is available to me?

We try to provide as much information about our provisions and the matchday experience in our Access Guide to help people make the best decisions to enjoy their visit to Goodison. If you have any concerns or would benefit from a familiarisation tour (coming to the ground on a non-matchday) we are happy to facilitate this. If you have any other concerns you would like to raise, please contact the Disability Liaison Team at accessibility@evertonfc.com and we will do all we can to support you.


I experience sensory difficulties. What support is available to me?

Due to the nature of live sport, there are numerous sensory stimuli such as noise and smells in and around Goodison Park. We work hard to take your needs into account and would like you to get in touch with the Disability Liaison Team at accessibility@evertonfc.com if there is something we can do to take your needs into account. Some examples of things we can do include:

  • supporting people to enter and exit the stadium before the crowds
  • considering seating requests which may improve the experience for you
  • providing familiarisation tours to help you plan your day
  • we permit the use of ear defenders within the stadium
  • our accessibility stewards, head stewards and deputy head stewards have all received training in helping people with sensory needs
  • we have some designated quieter areas throughout the stadium which can be used to help you to take some time away and help you to feel calmer before returning to the match.

 

I like to get to the ground early. What provisions are available to me?

If you choose to enter the stadium, all catering facilities and toilets are accessible at this time. Alternatively, we have a number of other provisions in and around Goodison you can choose to visit. For more information on pre-match entertainment and facilities, please click here.


I have a temporary access need (e.g. broken leg). What support is available to me?

You qualify for an accessible ticket if you experience barriers as a result of a physical or mental impairment which has a substantial and long-term adverse effect on your ability to carry out day-to-day activities. Please see the accessible ticketing policy here for more details.

Everton recognises that every individual experiences potential barriers very differently, and, as such, each request will be considered on a case by case basis.


What proof do I need of my disability?

Whilst Everton does not routinely seek “proof of disability”, it does reserve its right to request evidence be provided at its discretion. Everton will act reasonably in considering any such evidence and provide reasonable adjustment whenever required. Please note, receipt of a Blue Badge will not be considered sufficient proof of disability for ticketing purposes.


Do Everton have a Disabled Supporters' Association?

Yes. The Everton Disabled Supporters' Association (EDSA) is a supporters' group formed in 1994. The group works alongside Everton Football Club to improve the facilities for disabled supporters at Goodison Park, ensuring they have a positive matchday experience by providing constant feedback to the Club. EDSA represents all disabled supporters, irrespective of their disability and lends its support to all disabled supporters visiting Goodison Park.

Please follow this link to the EDSA Membership Form and fill in the questions at the bottom of the page. Alternatively, if you contact the Disability Liaison Team at accessibility@evertonfc.com we will support you to complete your membership request.

Can my personal assistant attend if I am unable to?

We understand that often personal assistants are also supporters. However, where a personal assistant (PA) ticket has been issued, the PA must gain admission to Goodison Park with the disabled supporter for which the companion ticket has been issued. Any PA who would like to come to the match without being in the presence of the associated disabled supporter can contact the Disability Liaison Team at accessibility@evertonfc.com in advance and we will do all we can to upgrade the ticket (subject to availability). Accessibility positions are reserved solely for the use of disabled supporters.


If I need help during the match, who should I speak to?

Please contact your nearest steward. There are designated accessibility stewards available at all matches and members of the Disability Liaison Team are also contactable throughout each matchday.


I want to travel to an away match. What support is available to fans with access needs?

Our official Club transport is accessible. More information about the coach company and disability access can be found here.

Everton travel stewards also attend each away match and are available to support you. All Premier League clubs have their own access guides and we encourage you to visit the respective club websites to find out more about accessible provisions at each stadium.

I am unable to attend the match. Can someone else use my accessible ticket?

If you are unable to use your ticket, please contact a member of the Disability Liaison Team. Currently we do not have a ticket exchange service in place.


Can I bring a mobility scooter into the stadium?

Yes, we can facilitate the use of mobility scooters within our accessible bays. However, we cannot store mobility scooters within the ground for you to park and then make your way to a stadium seat. Please only attend with a mobility scooter if you have purchased one of our accessible bay positions.


I am finding it harder to get to my current seat. Can I move?

We want you to have a comfortable matchday. We understand that circumstances can change, and we will do all we can to ensure you have suitable seating, subject to availability. If you would like to be considered for a seat transfer when renewing your Season Ticket, please complete the following Seat Transfer Form. If you are looking to move mid-season, please contact the Disability Liaison Team on 0151 556 1878 or by emailing accessibility@evertonfc.com. Each request will be considered on a case-by-case basis.

I would like to speak to someone at the Club about a specific need. Who can I contact?

A member of the Disability Liaison Team will be more than happy to speak to you about any specific needs or requirements you may have. Please get in touch by emailing accessibility@evertonfc.com. Alternatively, if your enquiry relates to disability ticketing, you can call the box office on 0151 556 1878 and ask for a member of the Disability Liaison Team. If your enquiry is relating specifically to access more generally, please call 0151 705 9820.


I have an idea that will improve accessibility at Everton. Who can I speak to?

Please get in touch by emailing accessibility@evertonfc.com or calling our Disability Access Advisor on 0151 705 9820. We also encourage you to join the Everton Disabled Supporters' Association who work in collaboration with the Club to improve access. To sign up, click here.


I am a disabled person and would like to apply to work at Everton. What support is available to me?

Everton Football Club are proud to be Disability Confident Leaders, and welcome applications from disabled applicants as we recognise the wealth of talent and insight that applicants can bring to the Club. We guarantee an interview to disabled candidates (as defined in the 2010 Equality Act) who meet the minimum shortlisting criteria as indicated in the advertised person specification. For more information, please visit the Disability Confident Leaders page on our website here or to look at our current vacancies, click here.


I have a guide dog/assistance dog. What support is available to me?

Guide dogs and assistance dogs are more than welcome at Goodison Park. Please let us know when buying a ticket and we will ensure suitable seating for your visit, subject to availability. Our accessibility stewards also receive sighted guide training and will be more than happy to help you should you need it. We provide dog bowls and fresh water and have designated areas where dogs can relieve themselves. We also have service to seat catering which you will be offered on arrival.


I am a disabled supporter. Is it possible to sit with my family/friends at Goodison Park?

Yes, we have a limited number of positions within the ground where we can facilitate family flexible seating. For more information, please contact the Disability Liaison Team at accessibility@evertonfc.com and we will do all we can to ensure the whole family can enjoy the matchday experience together. All wheelchair positions in the ground have at least one position available for a personal assistant or family member.