FAQs
What happens if a match is postponed or rearranged?
What happens if a match is cancelled?
Can I get a refund if I cannot attend a match?
What happens if a match is postponed or rearranged?
From time to time, a home match may be rescheduled or postponed by the Club or an official football body. The date and/or the kick-off time could be changed to accommodate live television broadcasts and/or cup competition fixtures, amongst other reasons. No guarantee is given by the Club that any match will take place at a particular time or on a particular date. A ticket for a home match that is rearranged shall provide the named ticket holder entry to the rearranged match.
The named ticket holder should contact their travel agent or supplier in relation to travel, accommodation or other related expenses arising out of any postponed match or any rearranged fixture.
What happens if a match is cancelled?
In the event of a home match being abandoned, any refund of the admission charge for a match ticket will be at the sole discretion of the Club (any valid claim for a refund must be made within 14 days of the date the home match was due to be played). The named ticket holder is advised to retain the ticket stub (if applicable) if the named ticket holder (or guest) had entered the stadium before the abandonment, as this may need to be produced at a later date.
In the unlikely event that a home match covered by a Season Ticket is cancelled and not subsequently rearranged, the named ticket holder of a Season Ticket will be entitled to a pro rata refund (calculated as the total price of the Season Ticket divided by the total number of matches covered by that Season Ticket).
If any Premier League away match is rescheduled, refunds will only be processed in accordance with the terms of any literature published by the home club at the time of sale.
Can I get a refund if I cannot attend a match?
No refunds will be made for matches that cannot be attended by any named ticket holder and/or guest. However, Season Ticket holders can resell tickets through Stubhub if they cannot attend a match. If any Premier League away match is rescheduled, refunds will only be processed in accordance with the terms of any literature published by the home club at the time of sale. To visit StubHub, click here.
