FAQs

General Information 

Do Everton Football Club send out Congratulation cards to supporters? 

We can send out cards signed by members of the first-team squad to mark a special event. 

If you would like us to send a friend or family member a birthday, wedding or anniversary card please send us the name and address of the recipient/s via the contact us form on this page. We do receive a high number of requests, so can you please provide details of the date the event is taking place (birthday, wedding etc) and we will do our utmost to ensure the card is sent out ahead of the date. Unfortunately, we are unable to send out personalised cards signed by individual members of the first-team squad. 

Do Everton Football Club send out cards of condolence? 

We are able to send out condolence cards signed by members of the first-team squad. 

If you would like a card in memory of a friend or family member, please send us the name and address of the recipients and also the name of the deceased using the contact us form on this page. 

Am I able to get a video message from a player? 

We are able to send out video messages from members of the first-team squad for occasions such as birthdays or weddings. You can submit a request for a video of this nature by using the contact us form on this page. 

Can I get a trial to play for Everton Football Club? 

Please click on the link below for more information on the Club’s trialist procedure:  

http://www.evertonfc.com/content/club/academy/trialist-procedure 

Can Everton supply information to students for research purposes? 

As I’m sure you can appreciate, in the area of elite sport, we receive a high volume of research requests. Unfortunately, we are unable to accommodate all of these requests. Entering into too many research projects would detract from our focus of developing professional footballers. As such, we cannot support any further research proposals from outside of the Club’s pre-existing research. 

Is there a Stadium Tour of Everton Football Club? 

Click on this link for everything you need to know about Stadium Tours: 

https://www.evertonfc.com/tickets/stadium-tours

Careers  

I would like to work for Everton Football Club 

Listed here are the vacancies currently available with Everton Football Club. 

Please click on the role you are interested in for more information or to complete the online application form. Click here for job descriptions.  Alternatively, if you wish to get in contact to find out more about our vacancies or ask a general question please email careers@evertonfc.com 

Can I do my work experience/internship at Everton Football Club? 

The Everton Family understands that work experience, placements and job shadowing opportunities provide a great learning opportunity. Such placements allow individuals to develop their skills and knowledge, improve employability and understand the roles and opportunities that exist within sport, helping people plan for their future careers. 
 
Opportunities for work experience, placements and job shadowing will be advertised via the careers page of our Club website throughout set times of the season. We ensure a fair and inclusive approach to our work experience, placements and job shadowing opportunities. 
 
To register your interest, please use the form here
 
When an opportunity arises, you will be notified so that you can apply via our careers website. 

Charities and Fundraising 

Am I able to get signed merchandise to support a charitable cause? 

We provide signed merchandise for registered charities - and we aim to support as many organisations as possible, with a particular emphasis on those within a 40-mile radius of Goodison Park. Due to the high volume of requests we receive, we cannot guarantee that we will be able to grant every request.  In order to submit a request for a piece of signed merchandise for charity fundraising purposes, please complete the form on this page: http://www.evertonfc.com/community/giving 

Can I get sponsorship from Everton Football Club? 

Due to the volume of requests we receive we are unable to sponsor Companies or individuals. 

Matchday 

Can I bring bags or Luggage into the Stadium? 

The management of Everton Football Club devotes thought and effort to the safety and welfare of all persons attending Goodison Park. 

Bringing bags to the stadium is actively discouraged. However, fans arriving at the stadium with a small personal bag (i.e. handbag / medical bag / small holdall) capable of being stowed under a seat is permitted. You should expect this to be searched before entry.  

Bringing a bag may delay your entry and, in some cases, may lead to non-entry to the stadium. 

Please do not bring large bags or luggage such as: -  

Rucksacks/Briefcases/Suitcases/Suit bags etc to Goodison Park as they cannot be allowed into the stadium.  

Please note that there is nowhere to store such items within the stadium. However, there are a number of left-luggage facilities in Liverpool City Centre. These can be located by using the following link: - Liverpool Luggage Storage 

Where can I park on a match day? 

The closest Club-operated parking facility to the ground is Stanley Park car park. It is approximately 1/2 mile from Goodison Park at the junction of Priory Road and Utting Avenue. Car parking prices are displayed upon entry, but is usually £10. 

Please note - A resident parking scheme is in place in the streets surrounding Goodison Park and this is strictly enforced. Please do not park in these areas as you will be fined and your vehicle may be clamped or removed.  

Limited accessible parking is available on a matchday. Please contact a member of the Club’s Disability Liaison team by email for further details using the following address: disabled.parking@evertonfc.com. If you are allocated a pass, the car parks are situated on Goodison Road, between Andrew Street and Neston Street and the Community School on Gwladys Street. The car park surfaces are tarmac and wheelchair accessible with staff on hand to assist. The distance from the stadium is approximately 25m. Please note that, due to limited spaces, we cannot offer parking to visiting supporters. 

The following positions are available for blue badge holders on a first-come-first-served basis) and cannot be reserved at any time:  

  • Diana Street, L4 5RX – 7 spaces available outside house numbers 2-14 (marked on the ground)  
  • Oxton Street, L4 4DQ – 6 spaces available between house numbers 74-84 (marked on sign post)  
  • Eton Street, L4 4DN - 13 spaces available outside house numbers 53–79 

  

Where do visiting coaches park on a match day? 

All visitor supporter coaches are parked on Priory Road approximately 1/4 mile from the away section turnstiles.  

Am I allowed to bring a camera in to the Stadium? 

Cameras in general are prohibited under our Everton Ground Regulations.  The Copyright to the Photographs at all English Premier League Matches is owned by the Premier League. 

Can I have a match day message? 

Yes you can, as we now operate an online process for matchday messages. All requests need to be made on line. Please follow the below link to arrange your request.   

http://www.evertonfc.com/match/tannoy-big-screen-and-programme-messages 

Is smoking allowed in the ground? 

Smoking (including electronic cigarettes, vaping or any other smoking devices) is prohibited in ALL parts of the Stadium. Anyone found in breach of this rule will be subject to the Club’s disciplinary procedures which may result in ejection from the Stadium and/or lead to possible further action by the Club including, but not limited to, the withdrawal if any season ticket (without reimbursement) and other benefits. 

Pre-Match Activity  

What takes place in the Fan Zone? 

The Fan Zone is open three hours before kick-off ahead of every fixture and features live music, interviews with former players and special guests and a host of interactive quizzes. 

Supporters can purchase food and drink in the area, including alcohol, and there are also toilet facilities available.  

The Fans’ Supporting Food Bank collection point is also based in this area. The foodbank welcomes all ambient food products and toiletries.  

St Luke’s - Teas for Fans 

Teas for Fans is open three hours before kick-off ahead of every fixture* in the hall next to St Luke’s Church, where supporters can purchase a hot drink and sweet snack. 

Fans are also able to pay their respect to loved ones in the Church’s Memorial Garden, before entering the stadium. 

The Everton Heritage Society are also based at St Luke’s Church before every home game upstairs in the hall, where displays of vintage photographs, programmes, books and memoriabillia can be found for sale.  

What happens in the Matchday Hub? 

On a matchday the Everton Free School on Spellow Lane transforms into the Matchday Hub which offers junior fans and their families a host of activities pre-match. 

Opening three hours before kick-off, young fans can take part in football coaching, play in the games area, take advantage of the meal deal offers.  There is also live music and host. 

Supporters wanting to take part in the football coaching are required to register ahead of the day via http://www.evertonfc.com/content/match/matchday-entertainment/fan-zone-and-hub/hub-coaching-sessions 

Ticketing, memberships and Season Tickets 

I can’t find any information on purchasing a Season Ticket? 

Please click on the link below for all information on purchasing a Season Ticket: 

http://www.evertonfc.com/sidebyside

When do tickets go on sale? 
 
Home match tickets are available to purchase a month prior to the date of a fixture and go on sale first to Official Members before general sales commence, subject to availability. Please follow the below link for this season’s on sale dates and prices: http://www.evertonfc.com/content/tickets/prices-and-seating 

Away match ticketing information is usually released three weeks prior to the date of a fixture and details are made available online. Tickets go on sale shortly after the release of fixture details. Away tickets are firstly sold to Season Ticket Members who are eligible based on available away credits. 

How can I submit a general ticketing query online? 

You can log a query in the following ways: 

By email to servicedesk@evertonfc.com 

You can also use our online contact us page available here - http://www.evertonfc.com/functional/contact-us 

Once the incoming communication has been received by our Fan Centre team, a confirmation email will be sent acknowledging the query has been logged. This will include a reference number. This will then become a case for our Fan Centre team. A subsequent email will then be sent to confirm the query is being actively reviewed and will include guidance as to the timescale for a thorough and detailed response. The Fan Centre team will ensure a thorough response is provided in an appropriate and timely fashion. For further details of the Club’s Customer Charter, visit here: http://www.evertonfc.com/content/fans/helpful-info/customer-charter 

When will I receive my Official Membership? 

Official Membership packs are printed and posted up to 21 days after the date of purchase. If you require International delivery, please allow up to 5 working days for your membership pack to arrive once it has been printed. 

What are the ticketing benefits of an Official Membership? 

Members have the chance to get their hands on match tickets at least three days before they go on general sale so they can secure their ticket to the biggest games of the season. They also receive priority on the Season Ticket waiting list and have the opportunity to be placed in TIER 1 of the waiting list, dependent on previous waiting list and membership history.  

How do I join the Season Ticket waiting list? 

You can join by visiting us online here http://www.evertonfc.com/content/tickets/season-tickets-1920/waiting-list and filling out the short form online.  Being a member impacts the priority you receive on the waiting list. 

How do I accrue match purchasing credits? 

Match purchasing credits are given for tickets purchased for away games in the Premier League and any competitive first team cup ties (home or away). Please ensure all tickets are purchased under individual customer numbers to ensure credits are accrued accurately to the relevant customer number. 

When are match purchasing credits accrued from the previous season removed for the current season? 

Credits from a prior season are usually removed in November of any current season. However, the fixture list and allocation size for away fixtures in the early months of the season influences the specific timing of the switchover to exclusively current season accrued credits. Therefore, a specific date for the switchover cannot be provided. 

Can I purchase a half Season Ticket? 

Season Tickets are sold out as we have reached our full capacity within the regulations set down by the Premier League. As a result, we are unable to sell half Season Tickets. Please follow the below link for information on our Official Membership - as benefits include priority placement on the Season Ticket waiting list and priority sales periods for individual match sales: http://www.evertonfc.com/content/fans/we-are-everton 

Where can tickets be purchased/collected on the day of a game?  

 We have the following Box Office windows open on a matchday:  

Goodison Road (Main Stand) – For all Upgrades, lost tickets and general ticketing enquiries  

Bullens Road – For all matchday collections of pre-purchased tickets and collection of tickets purchased via StubHub 

Park End – For ticket sales for that day’s game (if available) or any other matches that may be on sale 

I have forgotten my Season Card. 

We can issue you a paper ticket at either the Park End Box Office or the Goodison Road Box Office, the paper ticket will only be issued when proof of identification has been shown. 

What happens if my Season Card gets lost, stolen or damaged?  

You should notify the Everton Fan Centre immediately. The old Season Card will therefore be automatically cancelled and will not permit access to the stadium. There is a £10 fee for any replacement Season Cards as a result of the original being lost, stolen or damaged.  

The duplicate Season Card will only be issued when proof of identification has been shown at the Goodison Park Box Office.  

I can’t make it to the match, can I sell my Season Ticket seat? 

We have teamed up with StubHub.co.uk to give Season Ticket holders the chance to sell on their seats to other Blues fans if they are set to miss a game.   

Feedback  

How do I provide feedback or make a complaint? 

You can log feedback or make a complaint in the following ways: 

By email to servicedesk@evertonfc.com 

Alternatively, you can use our online contact us page available here - http://www.evertonfc.com/functional/contact-us 

Once the incoming communication has been received by our Fan Services team, a confirmation email will be sent acknowledging the feedback or complaint has been logged. This will include a reference number. This will then become a case for our Fan Services team. A subsequent email will then be sent to confirm the case is being actively reviewed and will include guidance as to the timescale for a thorough and detailed response. The Fan Services team will ensure the case is shared with the relevant department and a thorough response compiled and provided. For further details of the Club’s Customer Charter, visit here: http://www.evertonfc.com/content/fans/helpful-info/customer-charter 

Everton Stadium Tours  

Overview 

Everton Football Club offers access to an official behind-the-scenes stadium tour of Goodison Park. There are two varieties of stadium tours,  the Goodison Tour and the legend tour experience. 

During both options visitors will get access to the players’ changing rooms, take in the view from the Director’s Box, see a few of our newly refurbished hospitality lounges, walk the tunnel to the sound of Z Cars, emerge onto the touchline taking in the view from the dugout and technical area and visit the Media Centre to pose for photos in the Manager’s seat where he faces the media and gives his post-match interview. 

Tour customers also receive a 20% discount in the Club stores – Everton One or Everton Two on the day of the tour.

Tours operate at least four days out of seven all year round* starting at 10am in 90 minutes lots (10am, 11.30am, 1pm and 2.30pm), subject to availability and pre-organised events. 

Everton stadium tours do not operate on a home matchday and only Legend Tours (a VIP tour with former players) operate the day before a first-team home league fixture. Please visit www.evertonfc.com/hospitality/legends-tour-experience for more information and availability.

Booking in advance is advised to avoid disappointment. All tours are non-smoking and last approximately one hour. 

*Subject to stadium refurbishment works during the close season. 

Accessibility 

A warm welcome awaits all visitors to Goodison Park, as the Club caters for the needs of any group or individual. 

For more information about accessibility on the tour route please see the access guide - https://www.disabledgo.com/access-guide/everton-football-club/stadium-tour    

Supporters with disabilities or accessibility requirements are advised to inform the Events Team in advance of their specified tour date, so all needs can be catered for. 

Tour prices  

Stadium Tours 
Adults - £15 
Concessions (65+ years)- £10 
Young adults (16 – 22 years) - £10 
Child (5-15 years) - £5 
Under 5’s – Free 
Personal Assistant - Free 

Legends Tour 
Adults (Inc. concessions) - £99 
Under 18s - £49 

To book a tour visit evertonfc.com/tours or alternatively call 0151 556 1878 between 8am and 6pm, Monday to Friday. 

All prices are inclusive of VAT.  

Group Tours 

For larger group bookings and schools, a discount is applied.  Adult groups of a minimum of 20 people (max 30) are charged at £12 per person (20% discount). 

Groups of minimum 20 school children aged 16 and under are charged at £5 per person with all teachers free of charge. 

All prices are inclusive of VAT.  

To arrange a group booking email tours@evertonfc.com 

New Stadium Plans 

Where can I find out more information about Everton’s plans for a new stadium at Bramley-Moore Dock? 

 Up to date information about Everton’s proposed move to Bramley-Moore Dock and all related questions can be found at https://peoples-project.co.uk/helping-you-find-the-right-answers/ 

 What will Goodison Park be used for when the Club move to their new stadium? 

 Everton’s heritage is deeply rooted in L4 and plans are taking shape to build on the work of Everton in the Community who will remain in L4 when the playing side of the Club moves. To learn more about plans, visit the People’s Project website  https://peoples-project.co.uk/helping-you-find-the-right-answers/