Away Fan Guide: Stoke City

Stadium Address 
Bet365 Stadium 
Stanley Matthews Way
Stoke-on-Trent
Staffordshire
ST4 4EG 

Tickets 

Tickets for this fixture are Sold Out
Supporters are advised not to travel unless they are in possession of a valid match ticket. 
If you have any ticketing enquiries regarding your match ticket, please contact the Fan Centre and they will help you with your ticketing enquiry as you will need a valid match ticket for entry. The Fan Centre will be open from 10am until 3pm please call during this time. 

The Fan Centre contact number is: 0151 556 1878.

Kick-off is 3pm and supporters are kindly asked to arrive at the turnstiles as prompt as possible to avoid delays getting into the stadium for kick-off.

Security searches will be in operation at all turnstiles on the evening, supporters are encouraged not to bring bulky items with them. As storage is not available at the stadium and it will allow searches to be completed as efficiently as possible.

Travel and Parking

Rail:
Stoke-on-Trent Railway Station is situated on the West Coast Main Line and provides direct access from London, Manchester, Birmingham, Derby and Crewe.
The station offers a First-Class Lounge, Bureau de Change, ATM machine and two coffee shops, along with toilet and Wi-Fi facilities.

Shuttle Bus from the railway station:
Supporters can take a two-minute walk from the station to Glebe Street in Stoke town centre, where
shuttle buses run to the bet365 Stadium at regular intervals.

Taxi from the railway station:
A taxi rank is accessible from Platform 1 or by exiting the station at the main entrance and turning left.

By Coach:
Coaches drop supporters off directly outside the South Stand and remain in situ there until departure after the final whistle. Visiting supporters are in the Sharp Stand (South Stand) Blocks 35 - 40 (dependent on away allocation)

By car via motorway: 
The bet365 Stadium is a five-minute drive away from Junction 15 of the M6 for those travelling from the North or South and is the last turn off on the A50 when heading from the East and M1.

A traffic management system operates around the bet365 Stadium on a matchday. Some roads are closed at the end of a game with traffic being held back for public safety. Traffic can take up to 60 minutes to clear from the surrounding car parks.

Parking: 
Car parks at the bet365 Stadium open from two hours before kick-off on a matchday. The North, West 1 and West 2 car parks are limited to vehicles with seasonal parking permits only.

Pre-Paid: 

Match-by-match passes for the Club’s South Car Park can be brought directly from Ticket Office, either in person or by calling (01782) 367 599. At present these are not available online.

Pay on Arrival: 
The Club’s Trent Car Park is an eight-minute walk away from the bet365 Stadium along Stanley Matthews Way and offers pay-on-the-gate admission for £5. A few the surrounding businesses also offer official recognised pay-on-the-day parking.

These include the Powerleague 5-a-side Football Centre, Hem Heath Cricket Club, Longton Rugby Club,
BFM Europe and Screwfix.

Accessible information

Disabled supporters with valid ‘blue badge’ parking permits are recommended to liaise with on-site stewards who will help facilitate the best available spaces.

All disabled supporters will be welcomed via the specified gates. Away supporters who are wheelchair users can watch the game from bays that have ground level access and seats for a personal assistant.

Drinking away from the Stadium:
The Harvester is not far away from the bet365 Stadium, as like the bar at the Powerleague 5 a-side Football Centre. Further south along Stanley Matthews Way, the recently built Hem Heath is a popular pub from the Hungry Horse chain, as is the Toby Carvery branded Trentham Hotel.

Safety announcement 

Everton Football Club does not condone the use of pyrotechnics under any circumstances. Any fan found using them will be subject to action by the Club and the Police.  Being convicted of using a pyrotechnic could also result in a jail sentence.
 
As a Club, we will also impose an indefinite ban on anyone caught using pyrotechnics. As well as the risk of a ban or conviction, the devices have a serious effect on others, particularly those with breathing difficulties and the disabled who cannot easily get away from the smoke.

We have noticed an increase of persistent group “bouncing” and “throwing of items”, including beer and items being thrown into the air. This has happened at both home and away games.

Although it has only involved a small minority of fans, it has resulted in both the Club and the Police receiving complaints from supporters who have become soaked in beer or have been hit by items thrown. This is anti-social behaviour and people should not have to put up with this. Consequently, both the Club, Merseyside Police and supporters’ groups have discussed how this should be addressed.

Firstly, both the Club and the Police want to make it clear that we want ALL our supporters to enjoy their day and we understand that this may include singing and an element of “bouncing” as a group. 

However, a decision has been made that should home or away fans participate in the throwing of alcohol or any other items in any area of the stadium, they will be dealt with by Match Day Stewards with the full support of Merseyside Police Officers. This could culminate with an ejection from the stadium or potentially an arrest, dependent on the specific circumstances.

Please continue to enjoy the match but we ask that you also consider other supporters and how they will be affected by your behaviour and we ask for your support in this. Thank you.

Everton Official Club Contact for this fixture: 

Club Supporter Liaison Officer Rachel Meikle, will be available to help with any issues that arise on the day of the game up until Kick off via email: rachel.meikle@evertonfc.com or 07583189399

A team of Everton Stewards will also be in operation at the stadium and will be on hand to help with any issues.

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