Help/FAQ for users of the Vote By Internet service.
1. I am having technical problems.
There may be a local connectivity problem – are you actually connected? Check if you can connect to www.google.co.uk or www.microsoft.com – if you have problems with these there is likely to be a local connectivity problem. Many problems are solved if you simply stop and restart your browser, or in more serious cases you may need to reboot your PC. If you are having poor network performance, please contact your local technical resources.
This site should support most common browsers including the Windows, Apple Mac and Unix versions of Internet Explorer version 4.0 or later, and the Windows, Apple Mac, Unix and Linux versions of Safari. If you encounter any difficulties with these or any other browsers please send a report to the email address below. Important note for Lotus Notes users: you may experience problems if using the internal browser provided with Lotus Notes. To work around this, please set the Internet Browser option in your Location document to use Internet Explorer.
2. The internet system won't accept my login details.
Make sure you are entering it correctly; there are 7 characters for 'Part One' and 4 characters for 'Part Two'. These must be entered without spaces into the appropriate textboxes.
3. The internet system says I've already voted.
Once you have clicked the 'Submit' button to confirm your vote, you cannot come back later to change your vote and the system will prevent anyone from logging in again using the same login details.
4. I encountered an error OR my internet connection was interrupted during voting, has my vote been recorded?
Try logging in again, if the vote was recorded properly the system will prevent you from voting again; if the vote was not recorded, the system will allow you to log in.
5. I am a visually impaired or disabled internet user and require special software or tools to browse the internet. Is the website compatible with my system?
We have tested the website on a wide range of different browsers, and incorporated principles of accessibility into the website design wherever possible without compromising the required functionality and security. Thus we have tried to make the website as usable and accessible as possible, but please let us know if you encounter problems and we will investigate them.
6. Where do I find my ticketing customer number?
If you are a Season Ticket holder, a corporate member, shareholder or FOREVERTON member, this number can be found on the front of your membership card. If you are a ticket purchaser, then this number can be found on your ticket. Your ticketing customer number starts with the number 5 and is seven digits long. Please note: if there are any leading 0s then these need to be omitted when registering your vote.
7. What if I can't find my customer number?
Please email firstname.lastname@example.org and the Fan Centre will deal with your enquiry. Alternatively, call the Box Office on 0871 663 1878, selecting option 2.
8. Who can vote?
Any supporter who has a 7 digit ticketing customer number and surname listed on our ticketing database, along with any ticketing, Season Ticket, corporate hospitality package, corporate membership or Evertonia/FOREVERTON membership product transaction (in each case, listed on our database as of midnight on Tuesday 17 September) will be eligible to vote. Existing Shareholders will also be entitled to a vote, using the customer number on their Shareholder cards. A ticketing customer number is not transferrable.
9. I've bought merchandise online and have a customer number from that purchase - can I use it to vote?
No. Voting is only available to supporters who are defined in point 8 above.
For general queries about the election process, nomination process, etc. please contact your organisation by sending an email to email@example.com and the Fan Centre will deal with your enquiry. Alternatively, call the Box Office on 0871 663 1878, selecting option 2.
If you experience any technical problems with the website which are not resolved by the suggestions in the above FAQ, please contact us on the below email address. We will need as much information as possible to investigate the problem, including:
The name of the election and electoral constituency in which you are entitled to vote;
Part One of your login details;
The date and time you tried to vote;
The exact error message, if any, you received;
The type and version of your operating system and browser (e.g. Internet Explorer 8.0 on Windows XP);
What type of connection you are using (e.g. dial-up modem, broadband (ADSL), leased line).
Please email details of your technical problem to firstname.lastname@example.org.
We will investigate the problem and let you know what we find as soon as we can.