FAQs

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How can I renew my Season Ticket for 2018/19?
I'm not currently a Season Ticket holder - when can I buy a 2018/19 Season Ticket?
I'm a current Season Ticket holder - how long will my seat be held for?
Can I change the name of the person on my Season Ticket?
Do I qualify for a concessionary Season Ticket?
Are there any additional charges over and above Season Ticket prices?
Can I buy a Season Ticket in the Family Enclosure?
What is a 'Transfer'?
When can I get a Transfer?
How do I get a Transfer?
Will it cost anything to Transfer?
What is the AutoCup Scheme?
How many AutoCup Schemes are available?
How much does it cost?
When will payment be taken?
What happens if I don't have sufficient funds when the payment is taken?
Can I cancel if I don't want to go to a game?
Why do I need to advise you if my expiry date changes?
What happens if my Seasoncard gets lost, stolen or damaged?
What happens if I forget my Seasoncard?
How do I redeem my exclusive Season Ticket holder benefits?

How can I renew my Season Ticket for 2018/19?

1) You can renew your Season Ticket online by clicking through to your online account where your seat will be displayed, ready for you to add it to your basket.

2) Supporters can call the Fan Centre on 0151 556 1878 and speak to a member of the team. We will be happy to answer any queries you may have prior to purchase including seat transfers and help you complete your renewal form.

3) Purchase in person at the Park End Box Office (note: please complete application forms in advance where possible).

4) Supporters can visit the ticket desk at evertontwo, Liverpool One in Liverpool City Centre.

5) Supporters can post their completed application forms to the following address:
Everton Fan Centre
Goodison Park
Goodison Road
Liverpool
L4 4EL

Freepost envelopes are included in the renewal pack you will receive in the post week commencing 15 January. 

I'm not currently a Season Ticket Member – how can I buy a 2018/19 Season Ticket?

Official Members will be able to register their interest from 15 January 2018. Fans wishing to register their interest for a 2018/19 Season Ticket will need to become an Official Member to receive priority access to non-renewed Season Tickets; and can do this by purchasing a membership in-store, visiting evertonfc.com/getmore or by calling the Fan Centre on 0151 556 1878.

I'm a current Season Ticket Member – how long will my seat be held for?

To guarantee the same seat for the 2018/19 Season, existing Season Ticket Members need to renew by Friday 6 April. Season Ticket Members’ seats are held until midnight on 6 April. There will then be a transfer window for those Season Ticket Members who want to transfer seats before they are released to all Official Members who have registered their interest. Please note – only Season Ticket Members who have renewed their season ticket and submitted a transfer request by Friday 23rd March 2018 will be offered a seat move in the transfer window (subject to availability).

Can I change the name of the person on my Season Ticket?

If you are an existing Season Ticket Member wishing to keep your seat but change the name it is assigned to, the person taking over the seat should complete an application form in their name and submit it to the Fan Centre together with a letter from the existing Season Ticket Member authorising the change.

Do I qualify for a concessionary Season Ticket?

To qualify for a concessionary Season Ticket, you must meet the following age criteria:

- A “Kid” is defined as a person aged 10 years or younger on 31 August 2017.
- A “Junior” is defined as a person aged 11-17 years on 31 August 2017.
- A “Young Adult (18-21)” is defined as a person aged 18-21years on 31 August 2017.
- A “Young Adult (22-24)” is defined as a person aged 22-24years on 31 August 2017.
- An ‘Adult’ is defined as a person aged 25 to 64 on 31 August 2017.
- A “Senior” is defined as a person aged 65 or over on 31 August 2017.

Please note that a copy of a birth certificate or passport must be provided when purchasing a Kid, Junior, Young Adult or Senior Season Ticket.

Are there any additional charges over and above Season Ticket prices?

There are some additional fees which apply in the following circumstances:

The following rules apply for those wishing to purchase in the Family Enclosure:

There must be at least one Kid/Junior and one Adult per group and a maximum of two Adults to one Kid/Junior for Season Ticket purchases in the Family Enclosure.

In order to maintain the safety and security of young patrons, we suggest that Kid/Junior Season Ticket holders are accompanied to matches by a responsible Adult, but nevertheless insist that any person 11 years of age or under be accompanied by a responsible Adult at all times.

I received an email offering me the chance to purchase a Season Ticket how do I do it?

If you would like to purchase a Season Ticket now ensuring greater priority after the Season Ticket deadline date, then please fill out the relevant fields in the call back sheet here and a member of the Fan Centre will contact you and talk over your options and take payment.

What payment options are available to me?

As well as having the option to pay for your Season Ticket in one go you can take advantage of the 10-month and 9-month Direct Debit options.

The 10-month deadline is Saturday 31 March and 9-month is Friday 6 April, however supporters renewing and seeking to pay over a nine-month Direct Debit are encouraged to renew prior to Wednesday 4 April to allow time for credit checks. 

You can also benefit from an Everton Mastercard which offers supporters the opportunity to purchase a Season Ticket over nine months and receive a 0% p.a. interest offer.

If you don’t already have an Everton Mastercard but would like to apply for one, please visit evertonfc.com/mastercard1819 or call 0371 376 9236*.

*Calls may be recorded. Calls charged at basic rate. The number provided may be included as part of any inclusive call minutes provided by your phone operator.

What is a 'Transfer'?

A 'Transfer' is where a Season Ticket Member would like to relocate from his/her existing seat to another in the stadium.

When can I get a Transfer?

In order to be eligible for a Transfer the Season Ticket Member must first renew their current seat.

Transfer requests must be made in writing no later than Friday 23 March 2018. Only a limited number of transfers will be carried out in any one season.

How do I get a Transfer if I am a current Season Ticket Member?

Any Season Ticket Member who wishes to transfer their seat to an available seat may do so at the time of purchase.

Should a Season Ticket Member wish to transfer their seat to one currently occupied, a transfer request must be made in writing or online no later than Friday 23 March 2018.

The Season Ticket Member must specify their existing seat, and advise which seat or area he/she would like to transfer to. You will be contacted by a Customer Service Advisor week commencing Monday 9 April 2018 to confirm your transfer request.

Will it cost anything to Transfer?

If the Season Ticket Member is transferring to a seat in an area of a higher value than his/her existing seat, then the difference in price will require to be paid.

If the Season Ticket Member is transferring to a seat of a lower value, a refund payment will be due. In any case where a written request is required, it will be subject to an administration fee of £10 for each transfer.

The transfer fee is waived in the event that the seat is being moved in order to accommodate a new Season Ticket being purchased beside the existing Season Ticket Member.

Any supporter paying for their Season Ticket by Direct Debit will not be able to change their monthly payments but we will send them either a refund or they can pay the extra amount by another method of payment, if they move stands.

What is the AutoCup Scheme?

The AutoCup Scheme is an exclusive benefit offered to Season Ticket Members. Season Ticket Members can sign up for domestic and European Cup matches in advance, where applicable. Any Season Ticket discounted ticket prices are automatically applied and it guarantees your own seat*, rather than having to pay on a match-by-match basis.

This scheme is exclusive to Season Ticket Members, and when subscribing to the home Cup matches their Season card will be automatically activated once payment has been processed. Season Ticket Members have until Friday 30 November 2018 to sign up to the scheme. Full details are available in the ticket terms and conditions - click here to download a copy.

Can I still join the Autocup scheme?

Yes, this is an exclusive benefit offered to Season Ticket Members. You can sign up for all domestic cup matches in advance. Any Season Ticket discounted ticket prices are automatically applied and it guarantees your own seat, rather than having to pay on a match-by-match basis. Supporters who have subscribed will have their Season Cards automatically activated once payment has been processed. To join the scheme ask the Fan Centre representative when purchasing your Season Ticket.

How many AutoCup Schemes are available?

For this season we will be running three different AutoCup Schemes - home FA Cup games, home Carabao Cup games and subject to qualification home European games.

How much does it cost?

It's free to subscribe. The value of the ticket will be deducted from the Season Ticket Member’s credit/debit card automatically once ticket details are known for the relevant games. No card processing fees will be applied.

When will payment be taken?

Where possible, we will endeavour to notify Season Ticket Members of prices and payment dates at least 14 days prior to the match.

This can often be restrictive however and is often dependent upon the period of time between rounds in any given Cup competition.
Notification will be given on the Everton website at evertonfc.com, in Everton publications and in the Everton Fan Centre. If you wish to receive notification via email please contact the Everton Fan Centre on 0151 556 1878 with a valid email address or you can email the details to autocupscheme@evertonfc.com.

What happens if I don't have sufficient funds when the payment is taken?

Where possible we will notify you in writing, via email, with regards to any failed payments within three days of the failed payment date.

Failed payments will result in non-entry to the game and will be subject to an administration charge of £10. Failure to resolve payment will result in exclusion from the scheme. Participation in the scheme will be cancelled in the result that two failed payments occur.

Can I cancel if I don't want to go to a game?

You are not permitted to cancel single matches, but you are entitled to cancel your entire participation in the appropriate scheme, however you will not be permitted to re-apply during that same season.

Cancellations must be made in writing no later than five working days prior to the date of the next chargeable game to: Everton Fan Centre, Goodison Park, Liverpool, L4 4EL.

If tickets have already been issued, they should be returned with the written cancellation notice.

Why do I need to advise you if my expiry date changes?

The number on each credit/debit card is unique and its validity is checked by a 'modulus checker'. With most card companies the expiry date is included in the modulus checker, and if the date is invalid or has expired the payment will be rejected.

What happens if my Seasoncard gets lost, stolen or damaged?

You should notify the Everton Fan Centre immediately. The old Season Card will be automatically cancelled and will not permit access to the stadium. There is a £10 administration fee for any replacement Season Cards as a result of the original being lost, stolen or damaged. The duplicate Season Card will only be issued when proof of identification has been shown at the Goodison Park Box Office. Only one duplicate Season Card will be issued to you per season and you will be required to sign a document confirming that the original Season Card is damaged, lost, stolen or destroyed and indemnifying the Club against any direct or indirect consequences of such matter having been falsely represented or stated to the Club.

What happens if I forget my Seasoncard?

Ticket reprints as a result of forgotten Seasoncards on a matchday will incur a full match fee. This will be refunded minus £5 once we determine that the original season card has not been used. Please allow 28 days for this to be refunded. ID must be provided at the window, or no ticket will be issued.

How do I redeem my exclusive Season Ticket Members benefits?

Full details of the benefits and how to claim them will be sent out with your Seasoncard in advance of the 2018/19 Season.

Can I still take advantage of the Season Ticket Member benefits?

Yes, full details of the benefits and how to claim them will be sent out with your season card in advance of the 2018/19 Season.

Why is it that I can purchase a Season Ticket before the renewal window has shut?

We want to allow fans the chance to purchase a Season Ticket early to guarantee their seat for the 2018/19 season.

Official Members that have registered their interest and purchase a Season Ticket before Friday 6 April will have priority access to some great seats prior to them being released to those on the Register Your Interest list.

It also means fans purchasing a seat will be able to take advantage of the popular 10-month Direct Debit payment plan and spread the cost of their Season Ticket.

If I purchase a Season Ticket will I be able to move seats in the 2019/20 Season?

Yes, you can apply for a seat transfer to relocate from your 2018/19 seat to another for the 2019/20 season. In order to be eligible for a seat transfer you will need to renew your Season Ticket for the 2019/20 season. More information on that will be provided in your renewal pack. 

When will I be able to select my seat?

If you have purchased your Season Ticket before the renewal deadline you will be able to pick your seat the week commencing Monday 16 April, a member of the Fan Centre will call you to confirm your seat selection. If you have not purchased your Season Ticket you will receive a call week commencing Monday 23 April regarding your seat change.

What if I can’t make it to Goodison Park to pick my seat?

Don’t worry if you can’t make it to Goodison Park, Fan Centre staff will be able to talk you through the various seat options available and send you some of the views from your preferred seats.

What if I don’t like any of the seats available?

If you don’t like any of the seats available, we will provide you with a full refund.

When will I receive my Season Card?

Your Season Card will arrive at least one week before the start of the 2018/19 season to the address you provided on your application.

Can I sit next to my friends/family?

If your friends / family have registered their interest in a Season Ticket and are Official Members for the 2017/18 season then every effort will be made to try and seat you together. Due to the limited amount of seats this may not always be possible. If your friends / family already have a Season Ticket and you know where they sit, inform our Fan Centre team and they will try and get you as close to them as possible.