Staff Conduct And Customer Relations

The Club is committed to providing an exceptional service to all its fans and customers.

In order to adhere to the Club's motto 'Nil Satis Nisi Optimum' meaning ‘nothing but the best is good enough', all staff are focused on providing the best service possible and conducting themselves in a manner that reflects this.

Everton are responsible employers who are committed to equal opportunities for all. In order to strive for continuous improvement, the training and development of staff is essential to us. Formal performance reviews, in place since 2005/06, supports staff by encouraging them to maximise their potential and identifies areas in which progress can be made.

Everton Football Club is committed to encouraging and supporting the training needs of its employees, both in the area of skills training and personal development. In addition to in-house training, Everton provides appropriate support to employees who wish to pursue an educational/professional course of study.

Customer Relations and Response Times

We have also have a positive approach to complaints/feedback and whilst our main aim is to quickly resolve them for our fans, we welcome feedback as an ideal opportunity to identify ways and areas in which we can improve our service. We aim to continue to ensure that customer service is at the forefront of everything we do. The Fan Based Service Department will help us to fulfil this commitment.

We have a dedicated customer service team who aim to respond proactively to all complaints as quickly as possible in a direct manner. Wherever possible, we try to contact the customer by telephone to discuss the complaint in detail and to provide a more personal service. In order to be an approachable and open organisation, a dedicated email addresses serves this purpose and it is possible to phone, fax or write to the Club.

Call: 0151 556 1878, email: servicedesk@evertonfc.com or alternatively visit our website and click on contact us or write to: The Fan Based Service Department, Everton Football Club, Goodison Park, Liverpool. L4 4EL

- Initial acknowledgement of contact within 7 days

- Final response time within 28 days