FA Cup Semi-Final
KS wanted to raise an issue about hospitality members not being allowed to pick their own seats for the Club’s semi-final at Wembley. This is something Season Ticket holders have been able to do. MM explained that all hospitality members were guaranteed a ticket for the game and to do so the Club reserved a specific number of blocks ensuring members could be sat together.
ACTION: MM to ask Club’s new Head of Hospitality to get in touch with KS to explain the situation further. MM will also invite Oliver Wright to a future meeting to update the Forum about the Club’s plans for hospitality for the coming season.
SJ has been contacted by a number of fans who were not Season Tickets holders but have been to a number of home and away games about the possibility of them getting tickets for the Club’s semi-final fixture. MM explained that in the event that tickets remain available after the sales period for Season Ticket holders the Club
will make a further announcement as per the initial semi-final ticket criteria announcement.
ACTION: MM to let Fans’ Forum know of any announcement which will allow individual members to let fans know who have contacted them.
REA asked why the Club are charging £6.45 for postage of tickets. MM explained the Club are guaranteeing the best possible delivery service for fans and therefore tickets are subject to the Special Delivery Postage charge.
JH has also taken a number enquiries from fans in relation to our coach operator and prices for the semi-final. MM explained that the decision to use the coach operator ensured that fans get the best value for money. With the increase in demand alongside the increased costs of running a return journey to Wembley (parking, requirement of stewards etc) the Club have structured a deal with a supplier aimed at providing value for money.
In 2012 the price for coach travel was £37, the £38 price in 2016 means there is only a £1 increase in four years. Independent operators have also found there has been an increase in price and this has been reflected in their prices.
RE asked if the Club could look into a complaint from a couple of the Club’s EDSA members. In the semi-final ticket criteria release some supporters were referred to as “less-abled” in relation to fans seeking wheelchair and personal assistant tickets. MM informed will check with the Club’s Media & Communications department about whether the phrase came directly from Wembley.
ACTION: MM to take the complaint back to Media & Communications department and liaise with Everton’s Head of Fan Services to obtain correct terminology.