The group raised the following issues that have been raised by supporters via the Fans’ Forum Twitter account.
Queuing – RE informed the group that queuing on the concourses continues to be raised by supporters. Contactless payments have made it a lot easier but signage needs improving to promote this to supporters.
Safe Standing – Supporters have queried if the Club has changed its position on Safe Standing. SMc stated that at this moment in time the Club’s position is unchanged. However, if there are changes in legislation the Club will engage in consultation with supporters.
Concourse TVs – RE reported that advertisements were interrupting supporters watching the match from the concourse. SMc asked for Ruth to obtain more information so he can investigate this.
ACTION: RE to find out what areas are affected by adverts and what those advertisements are.
Website Login – RE informed the group that having different logins for Everton TV and ticketing is causing issues and that it would be much more useful to have a single sign in. SMc stated supporters should be able to log in once and access all areas of the site (excluding retail) using the one log in however due to duplications on email addresses sometimes the system may not allow this, this can be rectified when bought to the Clubs attention by the supporter.
Screen Clock – RE informed the group that there have been requests for the time to be shown in a large font size on the screen and for added time to be shown. SMc to look into the size but informed the group that the club are not allowed to show the added time on the screen.
Seating on App – RE informed the group that you can’t pick a specific seat on the app. SMc to pick this up with Advanced to see what can be done.
Varied Menu in Joe Mercer Lounge – RE informed the group that she had a request for the Menu to be more varied in the Joe Mercer Lounge. MM recommended that any lounge menu queries should be discussed with the supporters lounge contact at the Club.
Players’ Parade – RE informed the group that many players have not been stopping to sign autographs for fans at the Players’ Parade. CP suggested that players may be unable to stop due to timings, whilst SMc added that they are not obligated to stop.
Matchday content – RE informed the group that she had received requests from fans to stop the ‘Come on Everton’ video before games. SMc suggested going out on Twitter for new video content.