ACTION: SJ to draft a letter on behalf of the Fans Forum and circulate details to members
RESPONSE: SJ has drafted a letter on behalf of the Forum.
The Forum suggested inviting key Everton Collection contacts to the next Forum meeting to discuss the matter further. RK offered the group his support.
ACTION: MM to ask the Club’s new Head of Hospitality to attend a future meeting to answer any hospitality queries from the Forum and inform the group of the plans for 2016/17.
RESPONSE: Oliver will attend the Fans’ Forum meeting in May.
KS asked for confirmation on why hospitality members were not being allowed to pick their own seats for the Club’s semi-final fixture at Wembley.
MM explained that all hospitality tickets are reserved for the game in a block and to do so the Club reserves a specific number of blocks and areas to ensure members can sit together.
ACTION: MM to raise the issue of subtitles on video clip with the Club’s content team and feedback at the next meeting.
RESPONSE: The content team are currently investigating how other Clubs use subtitles and will update the Forum ahead of next season. MM reminded the Forum that in the meantime subtitles are available through YouTube for Everton content.
ACTION: MM to feedback to the Club on the use of terminology used in the Wembley Ticket information regarding supporters with accessibility issues.
RESPONSE: The Club have investigated this internally and made the necessary amendments.
ACTION: CP to work with the Forum to ensure member bios and terms of reference are online as soon as they are approved.
RESPONSE: This is now complete and online.
ACTION: BC to circulate dates for Fans’ Forum Presents and Fans’ Forum Quiz nights.
RESPONSE: BC has circulated a full events schedule to the group and this will be discussed further at the events project group meeting.