Fans' Forum members were given a behind the scenes tour of operations at the Finch Farm training headquarters. During the tour, Forum members were shown the dressing room areas, medical facilities and the state of the art fitness centre used to prepare the first team as well as rehabilitate the players following injury. The artificial pitches, swimming pools, media facilities and the world-renowned Everton Academy were also paid a visit before the formal commencement of this month's meeting.
1. Review of action points
ACTION - Junior supporters attending Goodison for the first time to have their names read out, to be implemented at the Bolton fixture on 4 January 2012.
RESPONSE - Unfortunately due to data protection and child protection issues it's has been deemed inappropriate to read out children's names without first obtaining parent's consent which would be unfeasible to do for each home match.
ACTION - Club to look at whether it is feasible to show just first names pre match on the Jumbotron - MR
ACTION - Forum members will be contacted to ascertain whether they would be comfortable for their identities to be published.
RESPONSE - Document distributed detailing a mock up of the page for the website. Forum felt very strongly about moving forward with this piece of work. To go live WC 6/2/12
ACTION - The Club to look at creating an independent domain for email for the Fans' Forum, to be managed by the current members.
RESPONSE - A new domain name has been acquired "evertonfansforum.com". Work will now progress on this and will be operational W/C 06/02/12
ACTION - Feedback to be given to Sodexo relating to the perceived delay in decanting drinks when entering the stadium and the effect this may have on sales. Sodexo to suggest alternatives to avoid queues.
RESPONSE -Clarification has been sought from Sodexo and Stadium Safety Officer. Sodexo staff offer plastic cups to supporters when purchasing from a catering point. Stewards offer plastic cups to supporters when entering the stadium with a PET bottle, which has not been purchased at a catering point. All Stewards have been briefed and all parties will monitor the situation.
Forum felt that whilst the issue is an operational issue between Sodexo staff and ground stewards and noted that the situation will be monitored internally, communication should be more robust about the agreed procedure.
Action - Club to ensure that this procedure is enforced throughout the ground and for it to be communicated to the fanbase - MR/RF/IS
ACTION - Everton Collection to be contacted for feedback on how it acquires new pieces for the collection.
RESPONSE - Club has contacted Everton Collection, awaiting response, will update at future meeting.
ACTION - MR to pick this up and report at a future meeting