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Ticket Info

v Arsenal

Saturday 23 August K.O. 17:30

StubHub FAQ

StubHub FAQ

Your Questions Answered

What is StubHub?

StubHub, owned by eBay, is the world’s largest ticket marketplace, providing fans with a safe, convenient place to buy tickets to concerts, theatre and sporting events, and an easy way to sell their tickets when they can’t go. Every order is covered by a FanProtect™ Guarantee. StubHub.co.uk launched in the UK in December 2011 and is now the official secondary ticketing partner of Everton.

How will this change the existing Box Office system at Everton?

The Everton Box Office system will not be replaced or change in any way. The StubHub partnership will complement the Club’s current ticketing operation whilst providing Season Ticket holders with the option to resell their seat for home fixtures that they cannot attend. The deal is exclusive to StubHub and tickets cannot be sold on any other sites.

Who can sell Everton tickets on StubHub.co.uk?

Only Everton Season Ticket holders can sell their seat for any Barclays Premier League home games that they cannot attend. Those who purchase a match ticket for an individual fixture cannot sell their seat on StubHub.co.uk

Customers who buy Everton tickets on StubHub.co.uk but can no longer attend the match can also resell these same tickets – even if they’re not Season Ticket holders. This means that if you purchase a ticket for a game and the fixture date changes meaning you can no longer attend you can then resell the ticket on StubHub.

When will I be able to list my Everton tickets on StubHub?

You’ll be able to list your Everton Season Ticket seat by early August 2012, for any Barclays Premier League home game this season. 

As a Season Ticket holder, if I wish to sell on my ticket for a fixture I cannot attend, how do I do this?

Listing you tickets on StubHub.co.uk is easy. Follow these simple steps:

  1. To get started visit www.stubhub.co.uk/everton to set one up.
  2. Select the match or matches that you would like to sell tickets for
  3. Enter your customer number (this can be found on your Seasoncard)*, along with your surname and postcode
  4. Decide if you’d like to sell all of your tickets together or in groups by selecting the appropriate ‘Splits’ option. Set the price you’d like to sell your tickets for 
  5. Set up your payment and contact information
  6. Review your listing information and click the ‘List tickets’ button
  7. Your tickets are now listed for sale on StubHub.co.uk!

*If you do not know your customer number, you can call the Everton Box Office on 0871 663 1878. Please note calls to this number are charged at ten pence per minute from a BT landline, calls from mobiles and other networks may vary.

If your tickets sell, StubHub will send your ticket information to Everton and the matches you have sold will be removed from your Season Card. The buyer will collect a paper ticket at the Bullens Road Box Office at Goodison Park on the day of the match.

StubHub.co.uk will transfer the balance of your payment (after deducting their commission) to your PayPal account 5-8 business days after the match takes place.

If your tickets don’t sell, the matches will remain on your Seasoncard and you won’t incur any charges.

If you have a question or need help, contact the StubHub customer service team.

How much can I list my Season Ticket seat for?

Season Ticket holders can set the price for their seat for any home fixtures that they cannot attend. The price will largely be determined by demand for the fixture but it is ultimately the decision of the Season Ticket holder The new deal is groundbreaking as there are no restrictions on prices and Everton supporters can purchase as many tickets as they wish for an individual fixture.

What if I change my mind after I list my ticket?

Season Ticket holders can remove their unsold home seats at any time without incurring any charges.

What are the fees for buying and selling tickets on StubHub.co.uk?

You'll pay a 15 per cent booking fee when you buy tickets on StubHub.co.uk. This includes delivery and VAT, where applicable.

There are no fees to list your tickets on StubHub.co.uk. If your tickets sell, we'll deduct a commission equal to 12 per cent (which includes VAT, where applicable) out of the total ticket sale price and then pay you the balance.

Do I have to return my Seasoncard for the games that I cannot attend?

No. If your Season Ticket seat sells, StubHub will send your ticket information directly to Everton so that they can remove the home match from your Season Ticket and issue paper tickets for the buyer to collect at the dedicated pick up point at Goodison Park.

The buyer will need to provide identification when picking up their tickets so we can ensure the correct fan gets the right ticket.  The Seasoncard will be deactivated and will not grant access to the stadium for the fixture sold.

How will buyers receive the tickets I sell?

A dedicated StubHub pick up point will be located at Goodison Park at the Bullens Road Box Office, where buyers collect their tickets on the day of the match.

How do I know who’s buying my ticket?

When you sell your ticket on StubHub.co.uk, StubHub will send the buyer’s information directly to Everton Football Club. Before issuing the tickets, the Club performs the same checks on Stubhub.co.uk buyers as they do for any Box Office purchaser. All spectators are subject to ground regulations and, the Club, at all times, retains the right to deny access to any ticketholder at any time.  

What if the person who buys my tickets behaves inappropriately in the Stadium – will I be held responsible?

In the very unlikely event that this happens the club will not penalise you or cancel your Season Ticket. The buyer will be the one held responsible for their actions.

Please note: This is only the case for tickets that are sold on StubHub.co.uk, where the Club has full information of the buyer and seller. Season Tickets cannot be legitimately sold through any other channel.

Are there any guarantees for StubHub buyers and sellers?

StubHub backs every order with their FanProtect™ Guarantee, so you can buy and sell Everton tickets with confidence.

Here’s an overview of StubHub’s FanProtect™ Guarantee in their own words:

When you buy tickets on StubHub, they guarantee:

• You'll get the tickets you ordered in time for the event and they'll be valid for entry.
• If any of the above does not occur, StubHub will locate comparable replacement tickets or provide you with a refund.
• You'll get a refund if your event is cancelled and not rescheduled.
• Sellers will never contact you directly.

When you sell tickets on StubHub, they guarantee:

• It's free to list your tickets.
• You'll get paid for all sales you complete as promised in your listing.
• You set your price and can adjust it any time before your tickets sell.
• You don't have to worry about communicating with buyers - that's StubHub's job.

What are the benefits for non-Season Ticket Holders?

Non Season Ticket holders now have the opportunity to purchase Season Ticket holders seats, which are the best seats in the ground, on a match by match basis.
This partnership will also mean that tickets may be available for high profile games to fans who may not usually have the opportunity to purchase them.

There may also be the opportunity to buy tickets at lower than face value for certain fixtures. Also, tickets may be available for fixtures months in advance on StubHub meaning you can purchase tickets for games that haven’t gone on general sale yet

Do I need to be a Season Ticket holder to buy Everton tickets on StubHub.co.uk?

No. Any Everton fan with a StubHub account can buy tickets to Everton home games. However all spectators are subject to ground regulations and the Club, at all times, retains the right to deny access to any ticketholder at any time.  

Will the tickets I purchase be in the home supporters’ section?

Yes, the tickets you purchase will always be in the Everton home section of the Stadium. Any persons attempting to gain entry into the home enclosures displaying away colours will be refused entry. Furthermore any away supporter found to be in the home enclosures will be required to leave the stadium. In both cases no refund or transfer will be offered.

Will there be tickets available for every game on StubHub?

The number of tickets available on StubHub is entirely dependent on how many Season Ticket holders decide that they cannot attend the fixture and list their tickets on Stubhub.co.uk

Will I be able to buy tickets for Everton away games via StubHub.co.uk?

No, you’ll only be able to buy tickets to Everton home matches on StubHub.co.uk.

What measures are in place to guard against ticket fraud or refusal at the gate?

StubHub’s systems are being electronically integrated with the Club’s to counter the risk of ticket fraud and refusal at the gate. Once a Season Ticket holder has sold their seat on StubHub, the system will be updated so that the Seasoncard is deactivated for that fixture and a new match ticket will be printed for the buyer. Also all tickets purchased will be covered by the StubHub FanProtect Guarantee, which ensures that tickets are valid or replaced with those of equal value – or a full refund, subject to ground regulations.

I am an Executive Lounge Member at Everton Football Club - can I resell my ticket?

No, at this time Executive Lounge Membership Cards are excluded from the agreement.

Will the Club get a percentage of my ticket or any tickets sold using StubHub?

No, Everton has secured a partnership deal with StubHub for the rights to be the official secondary ticketing partner of the Club. The Club will not receive any revenue from any tickets sold through StubHub.co.uk.

What if the match I’m selling for is postponed?

If you sell tickets on StubHub, you'll receive your full payment – even if the match is rescheduled. Since the club will remove the match tickets from your season ticket card and issue paper tickets for the buyer to pick up at the stadium, the tickets will no longer be yours to use.

If you sell tickets for a match that is then cancelled and not rescheduled, StubHub will refund the buyer. StubHub will recover this payment amount by charging your credit/debit card or by cancelling pending payments (for other tickets you've sold). For information about obtaining a refund of your purchase price, please contact the club.

What if the match I’ve bought tickets for is postponed?

If a match is postponed or rescheduled, we'll send you an email with the new date and your tickets will be ready for you to pick up at the stadium on the new date.

For fixture updates, please check the fixtures page.

If you can’t attend the rescheduled match, you can always list your tickets on StubHub and give someone else a chance to buy them. But we understand that's not always possible. If you can't make the rescheduled date, you can contact StubHub customer service to return your tickets for a credit towards a future purchase.

Some fans are asking inflated prices for their Derby ticket. What is the Club’s view of this?

Everton has chosen to partner with StubHub to offer Season Ticket holders the chance to sell tickets for games they cannot attend to other Everton fans. Unlike other deals in the Premier League it is an open marketplace with no restrictions placed on the number of tickets a fan can purchase, nor the price that can be asked by the Season Ticket holder.
 
It is important to remember that neither the Club nor StubHub sets the prices on the site, nor lists tickets for sale themselves so the prices are determined by supply and demand. The Club does not benefit financially from sales on the site and StubHub only receives commission on tickets sold - there is no fee to list.

To date, most tickets on the site have been listed at face value or below. However, for a game as significant as the Merseyside derby it is not surprising to see that prices reflect the potential interest in this fixture. While we understand that some fans might be frustrated to find prices higher than they hoped, it is the Season Ticket holder's prerogative to list their seats at whatever price they choose. Ultimately though, it is up to the potential purchaser to determine if they are prepared to pay it.

As a Season Ticket holder, if I wish to sell on my ticket for a fixture I cannot attend, how do I do this?

You can sell your seat for individual fixtures through the Club’s official secondary ticketing partner StubHub.

Listing your seat on StubHub.co.uk is easy. Follow these simple steps:

  • To get started, visit http://www.stubhub.co.uk/everton to set up an account.
  • Select the match or matches that you would like to sell tickets for.
  • Enter your customer number (this can be found on your Seasoncard)*, along with your surname and postcode.
  • Decide if you’d like to sell all of your tickets together or in groups by selecting the appropriate ‘Splits’ option.
  • Set the price you’d like to sell your tickets for.
  • Set up your payment and contact information.
  • Review your listing information and click the ‘List tickets’ button.

Your tickets are now listed for sale on StubHub.co.uk!

*If you do not know your customer number, you can call the Everton Box Office on 0871 663 1878. Please note calls to this number are charged at ten pence per minute from a BT landline, calls from mobiles and other networks may vary.

If your seat sells, StubHub will send your ticket information to Everton and the matches you have sold will be removed from your Seasoncard. The buyer will collect a paper ticket at the Bullens Road Box Office at Goodison Park on the day of the match.

StubHub.co.uk will transfer the balance of your payment (after deducting their commission) to your PayPal account 5-8 business days after the match takes place.

If your tickets don’t sell, the matches will remain on your Seasoncard and you won’t incur any charges.

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